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Nigel B.
Nigel B.
User

Image Error in Shopping Cart Object  en

Автор: Nigel B.
Просмотрено 824, Подписчики 2, Размещенный 0  

Hi Incomedia,

I'm not sure why but suddenly I have 3 websites where the images are not contained within the border of the image card of the Shopping Cart Object. When I look on Chrome and Microsoft Edge browsers the images fall out the bottom but Firefox is okay.

You can see here: http://www.thetahealth.co.za/natural-body-care-products.html

Or here: http://www.thetahealth.co.za/herbal-products.html

Here's an image using Chrome:

This is Microsoft Edge:

This is Firefox:

For some reason it just started happening.

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19 Ответы - 6 Полезно
Andreas S.
Andreas S.
Moderator

What settings have you made in this area?

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Размещено От Andreas S.
Nigel B.
Nigel B.
User
Автор

Hi Andreas,

See the image for settings. But even if I choose "1. None" the problem still exists.

It's odd that it has only started happening and I haven't changed anything on the website. Even on mobile view the text is all over the place.

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Размещено От Nigel B.
Axel  
Axel  
User

Browser refresh by CTRL + F5 ?

same result ?

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Размещено От Axel  
Andreas S.
Andreas S.
Moderator

... or clear browser cache!

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Размещено От Andreas S.
Nigel B.
Nigel B.
User
Автор
Axel  
Browser refresh by CTRL + F5 ? same result ?

Thanks for the suggestion Axel but unfortunately didn't work.

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Размещено От Nigel B.
Nigel B.
Nigel B.
User
Автор
Andreas S.
... or clear browser cache!

I cleared the cache but still the same problem. I even deleted all the files of one of my websites from the hosting and reuploaded but didn't correct the problem. It baffles me why it suddenly started now.

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Размещено От Nigel B.
Esahc ..
Esahc ..
Moderator

Nigel, it appears to be a "problem" with the latest versions of Chrome and Edge (given they are built on the same base code).

Your page displays correctly in Firefox. When I initially opened your page in Chrome it also displayed correctly. I went to setup to check the version running and because I did so Chrome updated to Version 93.0.4577.63 (Official Build) (64-bit), after this update the display was incorrect as you indicated.

I suggest this is something that Incomedia need to investigate and have marked this post for their attention.

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Размещено От Esahc ..
Nigel B.
Nigel B.
User
Автор

Thanks Esahc. I'll wait to hear from Incomedia.

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Размещено От Nigel B.
Axel  
Axel  
User

Hello Esahc,

Esahc ..
I did so Chrome updated to Version 93.0.4577.63 (Official Build) (64-bit), after this update the display was incorrect as you indicated.

Hello all, 

I confirm that it is a Google Chrome issue with this update... before my catalgoe was displayed fine.

With WSX5 v2021.3.4

Website done with v2021.3.3 seems not affected.!!!  

So maybe an issue with v2021.3.4 !!!!!

A (user) confirmation should be nice.

Enjoy!

Axel

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Размещено От Axel  
Incomedia
Stefano G.
Incomedia

Hello everyone

I've verified the issue and proceeded to notify the developers

We will now analyze this further in order to check if this is an actual issue with the new Chrome update that will be fixed directly by them or if an intervention by us is necessary

I will keep you posted here

Thank you

Stefano

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Размещено От Stefano G.
Axel  
Axel  
User

Hey Stefano,

Read my previous comment.

A website using v2021.3.3 is working fine with same Chrome !
May be something to check from your side !

https://www.moigemme.fr

Enjoy!
Axel

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Размещено От Axel  
JiPeR 48
JiPeR 48
Moderator

Hello,

I found another problem using Chrome:

And there... Bottle visible only after moving with the mouse...

Hope this will help a little bit...

J.P.

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Размещено От JiPeR 48
David D.
David D.
User

Updated my Website X5 to the latest version 2021.3.5 and now have the same problem with images set in the shopping cart. Looks fine in the preview and Firefox but not in Edge or Chrome. It looks okay on some systems but not on others. Image is pushed down from the top in some cases and zoomed out in others.

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Размещено От David D.
Joris Raats
Joris Raats
User

Same problems here

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Размещено От Joris Raats
Incomedia
Stefano G.
Incomedia

Hello everyone

I can confirm what I mentioned before, the issue is not specific to WebSite X5 but is related to how the latest versions of Chromium, the engine behind Chrome and Edge, handles parts of the code

As stated before, we will now analyze this further in order to check if this is an actual issue with the new Chrome update that will be fixed directly by them or if an intervention by us is necessary

I will keep you posted here

Thank you

Stefano

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Размещено От Stefano G.
Axel  
Axel  
User

Hello Stefano,

Like you are a software company editor, do you have contacted Google about this one to go fast on this issue ?
It should be a normal action from Incomedia because many customers are impacted !!!

Because it is again a blocking bug for many customers to publish their e-commerce websites like this.... It seems more on the e-commerce part that this issue is detected and not on a standard web page.

So to wait long time (next Chrome update by example) will be not acceptable.
You need to have some informations from Google and to share them here with your customers

Enjoy!
Axel

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Размещено От Axel  
Incomedia
Stefano G.
Incomedia

Good morning Axel

We are currently still investigating whether the problem will be corrected directly by Google after its update or not

Considering that Firefox and Chrome worked without problems before this update where Chrome stopped working in the right way, it seems logical to think that the problem lies in the specific Chrome update

That said, we are still gearing up to circumvent the update so that the problem is solved whether Chrome fixes its update or leaves it that way. Whatever happens to this Chrome update, the software should then work fine in any case

I will keep you informed here

Stefano

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Размещено От Stefano G.
Joris Raats
Joris Raats
User

You could check your sites now! On my site the problem of wrong scaling in chromium is solved.smile

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Размещено От Joris Raats