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Mandar V.
Mandar V.
User

Waiting for a reply since 2 June. (webanimator)  en

Автор: Mandar V.
Просмотрено 291, Подписчики 1, Размещенный 0  

Waiting for a reply from Webanimator since 2 June. Useless service & support. 

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7 Ответы
Esahc ..
Esahc ..
Moderator
Лучший пользователь месяца EN

Mandar, did you send you request for help thru https://www.webanimator.com/en/support.html or some other technique?

My copy of Webanimator initially failed also and would not work until "issues" necessitated that I do a clean install of Windows. Have you tried webanimator on any other PC?

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Размещено От Esahc ..
Mandar V.
Mandar V.
User
Автор

Thank you for your timely concern. 

As suggested by you previously, I send them an email. 

Shared a screenshot of the same with you. 

Regards

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Размещено От Mandar V.
Esahc ..
Esahc ..
Moderator
Лучший пользователь месяца EN

Mandar, there seems to be little if any support for webanimator for the past many years. As I said, I had a similar problem and had to do a clean install of Windows before it would work. Can you install it on any other PC??

Did webanimator initially work and then fail?

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Размещено От Esahc ..
Mandar V.
Mandar V.
User
Автор

Thanks.

I don't have another PC. Let me ask for it some of my friends. 

No. This is the first time I am trying to install it. 

Regards

Mandar

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Размещено От Mandar V.
Incomedia
Elisa B.
Incomedia

Hi Mandar!

Sorry for keeping you wait.

A colleague just replied to your e-mail, you can carry on analyzing the issue with him directly. 

Thanks! Kind regards.

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Размещено От Elisa B.
Mandar V.
Mandar V.
User
Автор

Invisible email received, which only you and your colleague know about. 

strange experience. 

Mandar

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Размещено От Mandar V.
Incomedia
Elisa B.
Incomedia

Hi Mandar, 

I just re-sent the e-mail in question. 

Please check out the spam folder too. 

Thanks! Kind regards.

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Размещено От Elisa B.