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Mandar V.
Mandar V.
User

Waiting for a reply since 2 June. (webanimator)  en

Author: Mandar V.
Visited 302, Followers 1, Shared 0  

Waiting for a reply from Webanimator since 2 June. Useless service & support. 

Posted on the
7 ANSWERS
Esahc ..
Esahc ..
Moderator
Best User of the month EN

Mandar, did you send you request for help thru https://www.webanimator.com/en/support.html or some other technique?

My copy of Webanimator initially failed also and would not work until "issues" necessitated that I do a clean install of Windows. Have you tried webanimator on any other PC?

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Posted on the from Esahc ..
Mandar V.
Mandar V.
User
Author

Thank you for your timely concern. 

As suggested by you previously, I send them an email. 

Shared a screenshot of the same with you. 

Regards

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Posted on the from Mandar V.
Esahc ..
Esahc ..
Moderator
Best User of the month EN

Mandar, there seems to be little if any support for webanimator for the past many years. As I said, I had a similar problem and had to do a clean install of Windows before it would work. Can you install it on any other PC??

Did webanimator initially work and then fail?

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Posted on the from Esahc ..
Mandar V.
Mandar V.
User
Author

Thanks.

I don't have another PC. Let me ask for it some of my friends. 

No. This is the first time I am trying to install it. 

Regards

Mandar

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Posted on the from Mandar V.
Incomedia
Elisa B.
Incomedia

Hi Mandar!

Sorry for keeping you wait.

A colleague just replied to your e-mail, you can carry on analyzing the issue with him directly. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Mandar V.
Mandar V.
User
Author

Invisible email received, which only you and your colleague know about. 

strange experience. 

Mandar

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Posted on the from Mandar V.
Incomedia
Elisa B.
Incomedia

Hi Mandar, 

I just re-sent the e-mail in question. 

Please check out the spam folder too. 

Thanks! Kind regards.

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Posted on the from Elisa B.