Thomas - You should be aware that INCOMEDIA is an Italian firm.

You can't scare them - It is the Italians that scares people

And you are not alone - many many in this forum has written and asked for an explanation - and there is no explanation why the credits are "taken" - even if they are paid for. That's just what they do.

They have a policy: If you don't like the smell in the kitchen - then leave.

So you either have to live with the "stealing" of your credits or stop buying credits. As you describe you intend to do.

Hi All,

When I renewed my license in December, it included the cost of “credits” whether you wanted them or not, probably to give you the illusion of added value. There was no opt out of “credits”.

At least highway robbers in the past wore masks, now they speak Italian.

Jim

Elisa,

You insult your customers, being robbed by different thieves does not make the

crime acceptable.

Jim

Hi Elisa,

Thank you for your honesty, having followed most of your posts, I like most users on this forum appreciate the position that you find yourself in. Following the “party” line is indeed a difficult thing to resolve with your own standards.

Jim

A couple of things as a followup.  First thanks to all who agree with my comment.  To me this is not about the money.  It is about how you act with your customers and just to be clear, I currently have 79 of these objects, most of which I have paid for over the years going back to about 2013 and multiple paid program updates.  I am not doing this for a business.  I just do some personal websites for myself and a couple of club websites.  I enjoy doing them and like to use the objects to see what I can do with them and enhance my websites.  Elisa, I know you just have to put out the company line, but a reason to do something because you have always done it that way or because your competition does it, isn't a very good reason.

I fully agree withThomas. To my mind it's somehow unfair to invalidate credits after this relatively short time. You have to bear in mind that your user/customer  can't buy exactly that amount of credits he/she needs for a certain object. Thus purchasing credits leads almost allways to a surplus of credits and the customer runs the risk of loosing them.

I don't want to complain about the (additional) costs for the objects but you should take into account that they increase the costs für X5 and invalid credits are nothing else than extra costs.

Finally you should not forget that other website systems (e. g. Wordpress) come with an extensive ecosystem of free of charge plugins.