Hello Steve,
to clarify, are you referring to the button visible in the e-mail notification?
Thank you.

Here's a screenshot. The payment has already been confirmed and actioned. I don't want the customer getting another pay now option button. Thanks

Hello Steve,
unfortunately it is unclear where the screenshot was taken from, is it from the e-mail received by the user after placing the order?
Thank you.

Hi Eric,

Not being funny, but why would it be the email sent to the site owner to acknowledge payment?

This is what the customer recieves as a notification of the order.

Hello,
by user I was referring to the customer, not the website owner.
If the e-mail is what you are referring to, unfortunately the button cannot be removed, you could however change the text of the e-mail to clarify that it should be used only if the payment process was not completed or an error was encountered in it.

Hi Eric,

Thanks for your patience. I figured that might be the case. Hopefully Incomedia can work on the issue, as it's fundamentally flawed to send someone an opportunity to pay when theyve already paid.

Thanks for your time

Steve