If the license is already updated, but only the download link doesn't work, then take a look here, there is the link to SwissTransfer with the current agency version, see

>> https://helpcenter.websitex5.com/ru/post/274009 (last post)

Hi!

I see you have a new active license: does it still show your license is expired when starting the software? If so, please go to C:\Users\ Windows Username \AppData\Local\Incomedia\ WebSite X5 - Agency and delete the file called licence.iwl, then start WebSite X5. You will have to repeat the activation, so you will be able to enter the new license key. 

Please keep me posted. Kind regards.