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Dmytro D.
Dmytro D.
User

Activation problem on second PC  en

Autor: Dmytro D.
Besucht 1970, Followers 1, Geteilt 0  

While activating v11 on second PC I got error message 404. Fail to connect to Internet or Incomedia server. Please try again later.

Tried for 2 days

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6 ANTWORTEN - 1 NüTZLICH
Andre E
Andre E
Moderator
Nutzer des Monats EN

Incomedia needs to correct this.

I shall set the post for Incomedia to check for you.

Just wait for them to responce.

BR André

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Gepostet am von Andre E
Incomedia
Noemi W.
Incomedia

Hi Dmytro D,

This error message can be caused by the following reasons:

  1. It was not possible to connect to Internet.
  2. Proxy is used to access the internet.
  3. It is not possible to connect to the Incomedia Server.

It is recommended to disable Firewall, antivirus and anti spyware during the installation of WebSite.

If the error message persists, it is possible to unlock the program manually (please see:http://answers.websitex5.com/post/25631).

Noemi

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Gepostet am von Noemi W.
Dmytro D.
Dmytro D.
User
Autor

Dear Noemi W,

Antivirus and firewall was disabled (ESET Smart Security), Proxy not used, Internet connection is OK - no chance for internet activation.

Activation was done manually, thanks!

Another problem appear - on the first start of tWebSite I was asked to update software. I got the same message "Fail to connect to Internet or Incomedia server. Please try again later."

How I can update the software in my case?

Dmytro

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Gepostet am von Dmytro D.
Andre E
Andre E
Moderator
Nutzer des Monats EN

Dmytro D,

I should realy check your internet connection cause it's very strange that you can't connect, is there something else that might block this ?

You can find your latest version in your profile click here in answers button top right (profile) and select download, tip: check also the other options you have here it's good to know what you can find there.

BR André

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Gepostet am von Andre E
Ivan Ivanov
Ivan Ivanov
User

When I start program always want activation ,after activation work Ok.I must do by anny start of program.

Thank You!

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Gepostet am von Ivan Ivanov