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Miguel Berard
Miguel Berard
User

Cancellation  en

Autor: Miguel Berard
Besucht 1181, Followers 1, Geteilt 0  

How do I go about cancelling within my 30 day grace period.

I am unable to reach anyone to help....

Thank you

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4 ANTWORTEN - 1 NüTZLICH
Incomedia
Elisa B.
Incomedia

Dear Miguel,
I am very sorry to hear that from you.

I have noticed that you have purchased WebSite X5 just few days ago and that you have not written any support request yet. Since you still have nearly one month before the 30 days money back guarantee expires, we would really love to help you with any issue you might have with our product. So, I kindly ask you to explain your situation, so to help you find a solution.

Still, if you prefer to receive the refund right away, please e-mail our sales partner Cleverbridge: ***.

I really hope you will give us the chance to help you. I wish you a lovely day.

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Gepostet am von Elisa B.
Miguel Berard
Miguel Berard
User
Autor

I want to Cancel right away....period.

Thank you

Sincerely

Mr. Berard, Miguel

P.S. I sent to ( *** ) a cancelation request, this morning, still no response from them.

I CC to your main office as well. Still no answer from them.

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Gepostet am von Miguel Berard
Incomedia
Elisa B.
Incomedia

Hi Miguel, 

I am sorry to read about that. Cleverbridge should process the refund in 24-48 hours. 

Thank you. I wish you a nice day. 

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Gepostet am von Elisa B.