Cancellation 
Autor: Miguel Berard
Visitado 1180,
Followers 1,
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How do I go about cancelling within my 30 day grace period.
I am unable to reach anyone to help....
Thank you
Publicado en
Hi Miguel,
If you bought the software on the official website via Cleverbridge, you have to go on this link (on the form "What is your question about?", choice is "Refund request").
https://support.cleverbridge.com/hc/en-us/requests/new?ticket_form_id=18434
Otherwise see from the store where you bought it.
J.P.
Dear Miguel,
I am very sorry to hear that from you.
I have noticed that you have purchased WebSite X5 just few days ago and that you have not written any support request yet. Since you still have nearly one month before the 30 days money back guarantee expires, we would really love to help you with any issue you might have with our product. So, I kindly ask you to explain your situation, so to help you find a solution.
Still, if you prefer to receive the refund right away, please e-mail our sales partner Cleverbridge: ***.
I really hope you will give us the chance to help you. I wish you a lovely day.
Autor
I want to Cancel right away....period.
Thank you
Sincerely
Mr. Berard, Miguel
P.S. I sent to ( *** ) a cancelation request, this morning, still no response from them.
I CC to your main office as well. Still no answer from them.
Hi Miguel,
I am sorry to read about that. Cleverbridge should process the refund in 24-48 hours.
Thank you. I wish you a nice day.