WebSite X5Help Center

 
Michelle B.
Michelle B.
User

I cannot remember my username and password to export on x5 were do I find it or change please? Thanks  en

Autor: Michelle B.
Besucht 225, Followers 1, Geteilt 0  

Were can i change username and password for export on x5 please

Gepostet am
7 ANTWORTEN - 2 NüTZLICH
Andre E
Andre E
Moderator

You mean the password for exporting  your project to internet?

This is made and maintaned by your hosting party not by x5.

So ask your hosting provider for a mail with the information you need or try to find there mail from the timeyou started to rent internet space from them. TThey are the ones that provide these to you, then fill these in x5 for exporting.

Mehr lesen
Gepostet am von Andre E
Incomedia
Elisa B.
Incomedia

Hi Michelle, 

thank you for getting in touch. 

As Andre suggested, unfortunately we do not have any information about the FTP data you use to export your website, as they are provided by your hosting. I then suggest you to get in touch with your hosting provider directly.

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Michelle B.
Michelle B.
User
Autor

thanks guys, they tell me they don't support this info so i'm a bit stuck as to were to get help?

Mehr lesen
Gepostet am von Michelle B.
Andre E
Andre E
Moderator

Who is they? That can't be possible.

You rent space with them, they need to give you acces.

Are you sure? You must have ahd an e-mail with the credentials to place your website online. These are needed to be set in x5 so that x5 can upload it for you to the domain space you have rented.

Who is your provider? they are the only one's that can solve this.

If you don't know the provider what's the website adress?

Mehr lesen
Gepostet am von Andre E
Michelle B.
Michelle B.
User
Autor

It is one com and they say they dont support that i cant believe how difficult it is its bizzarre ??

Mehr lesen
Gepostet am von Michelle B.
Michelle B.
Michelle B.
User
Autor

Thank you so much.

Mehr lesen
Gepostet am von Michelle B.