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Michelle B.
Michelle B.
User

I cannot remember my username and password to export on x5 were do I find it or change please? Thanks  en

Author: Michelle B.
Visited 1946, Followers 1, Shared 0  

Were can i change username and password for export on x5 please

Posted on the
7 ANSWERS - 2 USEFUL
Andre E
Andre E
Moderator
Best User of the month EN

You mean the password for exporting  your project to internet?

This is made and maintaned by your hosting party not by x5.

So ask your hosting provider for a mail with the information you need or try to find there mail from the timeyou started to rent internet space from them. TThey are the ones that provide these to you, then fill these in x5 for exporting.

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Posted on the from Andre E
Incomedia
Elisa B.
Incomedia

Hi Michelle, 

thank you for getting in touch. 

As Andre suggested, unfortunately we do not have any information about the FTP data you use to export your website, as they are provided by your hosting. I then suggest you to get in touch with your hosting provider directly.

Thanks! Kind regards.

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Posted on the from Elisa B.
Michelle B.
Michelle B.
User
Author

thanks guys, they tell me they don't support this info so i'm a bit stuck as to were to get help?

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Posted on the from Michelle B.
Andre E
Andre E
Moderator
Best User of the month EN

Who is they? That can't be possible.

You rent space with them, they need to give you acces.

Are you sure? You must have ahd an e-mail with the credentials to place your website online. These are needed to be set in x5 so that x5 can upload it for you to the domain space you have rented.

Who is your provider? they are the only one's that can solve this.

If you don't know the provider what's the website adress?

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Posted on the from Andre E
Michelle B.
Michelle B.
User
Author

It is one com and they say they dont support that i cant believe how difficult it is its bizzarre ??

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Posted on the from Michelle B.
Andre E
Andre E
Moderator
Best User of the month EN
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Posted on the from Andre E
Michelle B.
Michelle B.
User
Author

Thank you so much.

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Posted on the from Michelle B.