thanks.... just want my credits that I bought. Love x5 pro, great program.

So where is the priority service they advertise then??

ref: https://helpcenter.websitex5.com/de/post/217734

Hi Paul thanks for that. I can't really accept that this is or should be called a priority service with that timescale can you? 

Yes I can.  I have personal experience of many software companies with much slower response times.

I have never not had an official response from Incomedia the following working day after asking a question.  I am happy with that.

That is my own personal opinion.  It is a subjective issue.

very true it is a personal opinion

Hi Stephan, 

thank you for getting in touch. 

I already answered you at https://helpcenter.websitex5.com/de/post/219778 you can follow that post to find the solution.

Thanks! Kind regards.