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STEPHAN P.
STEPHAN P.
User

Buy credits failure  en

Auteur : STEPHAN P.
Visité 1607, Followers 1, Partagé 0  

I have requested assistance from Incomedia

Please be aware the turnaround is 24-48hrs and they do not work weekends.

Posté le
7 RéPONSES
STEPHAN P.
STEPHAN P.
User
Auteur

thanks.... just want my credits that I bought. Love x5 pro, great program.

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Posté le de STEPHAN P.
William J.
William J.
User

So where is the priority service they advertise then??

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Posté le de William J.
Paul M.
Paul M.
Moderator
William J.
So where is the priority service they advertise then??
Elisa B.
Hi William,  thank you for getting back to me. We usually need between 24 and 48 hours in order to manage all the support requests we get. In this timescale, the support requests referred to active licences are managed first. For example, if you post the question on Monday morning and your licence is active, you will probably receive a reply on Tuesday morning/afternoon, while a post without priority assistance will be more likely to be replied to on Tuesday afternoon/Wednesday morning. The official support though is unfortunately not available at the weekend, as the office is closed. I hope having clarified your doubts. Kind regards.

ref: https://helpcenter.websitex5.com/fr/post/217734

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Posté le de Paul M.
William J.
William J.
User

Hi Paul thanks for that. I can't really accept that this is or should be called a priority service with that timescale can you? 

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Posté le de William J.
Paul M.
Paul M.
Moderator

Yes I can.  I have personal experience of many software companies with much slower response times.

I have never not had an official response from Incomedia the following working day after asking a question.  I am happy with that.

That is my own personal opinion.  It is a subjective issue.

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Posté le de Paul M.
William J.
William J.
User

very true it is a personal opinionsmile

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Posté le de William J.