Buy credits failure
Author: STEPHAN P.
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I have requested assistance from Incomedia
Please be aware the turnaround is 24-48hrs and they do not work weekends.
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thanks.... just want my credits that I bought. Love x5 pro, great program.
So where is the priority service they advertise then??
ref: https://helpcenter.websitex5.com/en/post/217734
Hi Paul thanks for that. I can't really accept that this is or should be called a priority service with that timescale can you?
Yes I can. I have personal experience of many software companies with much slower response times.
I have never not had an official response from Incomedia the following working day after asking a question. I am happy with that.
That is my own personal opinion. It is a subjective issue.
very true it is a personal opinion
Hi Stephan,
thank you for getting in touch.
I already answered you at https://helpcenter.websitex5.com/en/post/219778 you can follow that post to find the solution.
Thanks! Kind regards.