I recently learned that I have an admin account for my website, mysitename.com/admin, but I cannot access it.

In the Website X5 Manager app, I tried using the FTP username and password that I use to publish the site. 

To access Website X5 online, I tried using the same email that I use for my Incomedia account and that password.

I don't see an option to create or sign-in with a new password or a "forgot password" option.

I've tried different emails and passwords. Nothing works. I look forward to your help on this.
Althea