It appears WX5 cannot access the activation server, try again as Claudio suggested. Disable ALL protection (AV/malware/firewall/vpn both 3rd party and windows security), restart and try again. Once successful, re-enable all and reboot and then access WX5, if anything offers to allow access, please do so and an exception will be created. NB a restart must be done after changing security and before running WX5 each time.
In your profile (top right this page) you will also find your license key/s, please copy and paste this and see if it works, there is also the option to download the full installable version should you wish. To activate you must have the correct email address & password (same as that used to access this forum and your profile).
If still unsuccessful do you have access to another internet connection (if running on a laptop, connect to your phones hot spot) to test?
Autor
I can't activate the program
run program as administrator, and disable Firewall...
if you have a vpn, disable the vpn, idem for proxy
Autor
tried, doesn't work
Aleksandr, this is a brand new install?
It appears WX5 cannot access the activation server, try again as Claudio suggested. Disable ALL protection (AV/malware/firewall/vpn both 3rd party and windows security), restart and try again. Once successful, re-enable all and reboot and then access WX5, if anything offers to allow access, please do so and an exception will be created. NB a restart must be done after changing security and before running WX5 each time.
In your profile (top right this page) you will also find your license key/s, please copy and paste this and see if it works, there is also the option to download the full installable version should you wish. To activate you must have the correct email address & password (same as that used to access this forum and your profile).
If still unsuccessful do you have access to another internet connection (if running on a laptop, connect to your phones hot spot) to test?
Autor
Tried everything you said, doesn't work!
Were you able to try a different internet connection?
Can we confirm you are doing this on Windows hardware and not in an emulation on an apple or other hardware?
Do you require assistance with offline activation?
Autor
I tried three connections, I have Windows. I need offline activation.
Autor
Will it connect to servers after activation?
Autor
I already tried everything! even changed the language in the system!)))))
Aleksandr, I have marked your post for Incomedia's attention.
This used to be the instructions for offline activation: https://helpcenter.websitex5.com/de/post/25631
Hi!
We can carry on managing the issue on your other post: https://helpcenter.websitex5.com/de/post/254141
Thanks! Kind regards.
***** Google Translation:
Привет!
Мы можем продолжить решение проблемы в другой вашей публикации: https://helpcenter.websitex5.com/de/post/254141
Спасибо! С уважением.