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11 RéPONSES
Aleksandr N.
Aleksandr N.
User
Auteur

I can't activate the program

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Posté le de Aleksandr N.
Claudio D.
Claudio D.
Moderator
Meilleur utilisateur du mois IT

run program as administrator, and disable Firewall...

if you have a vpn, disable the vpn, idem for proxy

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Posté le de Claudio D.
Aleksandr N.
Aleksandr N.
User
Auteur

tried, doesn't work

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Posté le de Aleksandr N.
Esahc ..
Esahc ..
Moderator

Aleksandr, this is a brand new install?

It appears WX5 cannot access the activation server, try again as Claudio suggested. Disable ALL protection (AV/malware/firewall/vpn both 3rd party and windows security), restart and try again. Once successful, re-enable all and reboot and then access WX5, if anything offers to allow access, please do so and an exception will be created. NB a restart must be done after changing security and before running WX5 each time.

In your profile (top right this page) you will also find your license key/s, please copy and paste this and see if it works, there is also the option to download the full installable version should you wish. To activate you must have the correct email address & password (same as that used to access this forum and your profile).

If still unsuccessful do you have access to another internet connection (if running on a laptop, connect to your phones hot spot) to test?

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Posté le de Esahc ..
Aleksandr N.
Aleksandr N.
User
Auteur

Tried everything you said, doesn't work!

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Posté le de Aleksandr N.
Esahc ..
Esahc ..
Moderator

Were you able to try a different internet connection?

Can we confirm you are doing this on Windows hardware and not in an emulation on an apple or other hardware?

Do you require assistance with offline activation?

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Posté le de Esahc ..
Aleksandr N.
Aleksandr N.
User
Auteur

I tried three connections, I have Windows. I need offline activation.

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Posté le de Aleksandr N.
Aleksandr N.
Aleksandr N.
User
Auteur

Will it connect to servers after activation?

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Posté le de Aleksandr N.
Aleksandr N.
Aleksandr N.
User
Auteur

I already tried everything! even changed the language in the system!)))))

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Posté le de Aleksandr N.