WebSite X5Help Center

 
Muhammad Shayan M.
Muhammad Shayan M.
User

Opening Project From Another User  en

Autor: Muhammad Shayan M.
Besucht 159, Followers 1, Geteilt 0  

Hi Everyone ,

I am trying to open the Project my client sent me on Website X5 Pro. But as I try to open it I get the message "The specific project can't be opened because it was created with a later edition of website x5 pro." Although our versions are exactly similar .

If anyone can help regarding it, I shall be very grateful. 

Gepostet am
6 ANTWORTEN - 1 NüTZLICH
Incomedia
Elisa B.
Incomedia

Hi Muhammad, 

I noticed you just have a trial version registered on this account: if you need to import a project, you will need a full version of the software. 

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Muhammad Shayan M.
Muhammad Shayan M.
User
Autor

Thanks.

If I try to export the project, I am unable to find the project at the designated location. If you can help in this regard as well, it would be great.

Mehr lesen
Gepostet am von Muhammad Shayan M.
Incomedia
Elisa B.
Incomedia

Hi!

Do you mean if you try to create an iwzip? Can you please send some screenshots so I can see step by step what happens?

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Muhammad Shayan M.
Muhammad Shayan M.
User
Autor

As you can see in the jpg, after exporting my project. I can't find it in the designated location.

Mehr lesen
Gepostet am von Muhammad Shayan M.
Incomedia
Elisa B.
Incomedia

Hi!

Can you confirm you clicked on Start, on the top right corner? Also, please try to change path, set for instance the desktop directly. 

Thanks! Kind regards.

Mehr lesen
Gepostet am von Elisa B.
Muhammad Shayan M.
Muhammad Shayan M.
User
Autor

The issue has been resolve. Thanks alot! Kind Regards.

Mehr lesen
Gepostet am von Muhammad Shayan M.