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Anh P.
Anh P.
User

I have been waiting too long for my website uploading on the internet. 15 hours  en

Autor: Anh P.
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I have been waiting too long for my website uploading on the internet 15 hours. Is there anything wrong? this is my first time uploading

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Eric C.
Incomedia

Hello Anh,
I am very sorry about the issue.
We are experiencing trouble with recently activated hosting spaced, and have already reported the situation to our hosting partner, Host.it, and their technicians are investigating.
I will get back to you as soon as they provide feedback about this.

Eric

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Gepostet am von Eric C.
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Eric C.
Incomedia

Hello Anh,
could you please check the situation again now?
Thank you.

Eric

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Gepostet am von Eric C.
Anh P.
Anh P.
User
Autor

Now, I could finished uploading the website but I can see it online with my domain. My website is www.aquanatura.vn

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Gepostet am von Anh P.
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Eric C.
Incomedia

Hello Anh,
from what I can see there is no custom domain associated to your hosting space, so currently you can only publish at the default domain anh-p.websitex5.me

Eric

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Anh P.
Anh P.
User
Autor

Hi Eric

So what to do now? I am not good at computer. Please guide me

Thanks

Anh

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Gepostet am von Anh P.
Anh P.
Anh P.
User
Autor

Here is the problem

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Gepostet am von Anh P.
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Eric C.
Incomedia

Hello Anh,
you need to omit www when specifying the domain.

Looking at the DNS records with the correct domain aquanatura.vn without www, some of the records are displayed as not correctly configured, so please go ahead and fix them in your registrar's control panel, or report them to your registrar's support so that they can intervene directly.

Eric

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Gepostet am von Eric C.
Anh P.
Anh P.
User
Autor

Hi,

Thank you. And I got this problem. It is not secure

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Gepostet am von Anh P.
Incomedia
Eric C.
Incomedia

Hello Anh,
perhaps the SSL certificate was still being activated when you checkes, I visited the website now and I can see it as secure:

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Gepostet am von Eric C.
Anh P.
Anh P.
User
Autor

Hi,

Can you help me to create link like https://www.aquanatura.vn .The surrent link is "https://aquanatura.vn"

Thank you so much for your support

Best regards,

Anh

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Gepostet am von Anh P.
Incomedia
Eric C.
Incomedia

Hello Anh,
you should be able to choose between the www and non-www versions of the URL in Step 5 - Export ---> Upload on the internet, please take a look.

Eric

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Gepostet am von Eric C.
Anh P.
Anh P.
User
Autor

Thanks a lot

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Gepostet am von Anh P.
Anh P.
Anh P.
User
Autor

Hi, Please help. I followed these steps in the article but still could not find the data sent by customers

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Gepostet am von Anh P.
Anh P.
Anh P.
User
Autor

hi

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Gepostet am von Anh P.
Anh P.
Anh P.
User
Autor

Screenshot

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Gepostet am von Anh P.
Incomedia
Eric C.
Incomedia

Hello Anh,
as your initial issue has been solved, please open a new topic about this to avoid confusion.
Thank you.

Eric

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Gepostet am von Eric C.