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Linus J.
Linus J.
User

How can I see the emails sent from Website X5  en

Autor: Linus J.
Besucht 535, Followers 1, Geteilt 0  

Hello,

I use your hosting system but have connected another domain to it. My shop sends emails to customers when they make a purchase. I know the messages are being sent because I placed an order myself. I want to monitor these emails to ensure they are sent correctly. However, when I check my email via the hosting panel Website X5 - Hosting panel, I don't see the emails in the sent folder. How can I view the sent messages? It's very important for me to see the sent messages, especially when I change the content and want to see how it looks.

Another question: Can I use a placeholder instead of writing Dear customer?

Site: Naturnah Oxn Talg

Thank you, Linus

Gepostet am
16 ANTWORTEN
Aleksej H.
Aleksej H.
Moderator

Hello. If you use Website X5 hosting to send emails, as far as I know, you cannot currently view sent emails. Perhaps you should look for a third-party email service with this feature.

"Can I use a placeholder instead of writing Dear customer?" - as far as I know, there is no such option at the moment.

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Gepostet am von Aleksej H.
Linus J.
Linus J.
User
Autor

This is problematic because I can't see what has been sent. Having a placeholder would be crucial. Should I start a discussion to propose this as an idea, or can you convert the current discussion into an idea?

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Gepostet am von Linus J.
Aleksej H.
Aleksej H.
Moderator

I have sent a notification about your question to the company employees. Expect a response from them here in the comments.

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Gepostet am von Aleksej H.
Incomedia
Eric C.
Incomedia

Hello Linus,
could I have more details on the second point you mentioned, about the placeholder?
Are you referring to the default text in notification e-mails?
Thank you.

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Gepostet am von Eric C.
Linus J.
Linus J.
User
Autor

Hello Eric, 

First point - I need a solution, to see the email has been sent, and if it has been sent. 

Second point -  Yes instead of writing: Dear Customer I want to write Dear @Name

Thank you Eric!

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Gepostet am von Linus J.
Linus J.
Linus J.
User
Autor

Hello Eric,

  1. I have a suggestion regarding the first point. You could add an option to send all emails to BCC. I can put my email address as the admin in the BCC field, so I can see them all since I receive them in my email.

  2. Are you still looking for a solution?

Best regards,
Linus

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Gepostet am von Linus J.
Incomedia
Eric C.
Incomedia

Hello Linus,
1) I am currently checking whether there are options to achieve what you would like to do, as by default automatically generated e-mails will not be visible in the Sent folder.
2) This has reported as a suggestion in the past, I will also add your feedback. Unfortunately I cannot guarantee when this would be added.

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Gepostet am von Eric C.
Glaucio M.
Glaucio M.
User

Tenho todo controle disso aqui e vai a dica:
No lugar de configuração do servidor e conta de e-mail (em exportar), eu uso um email MEU PRÓPRIO para todos formulários dos sites que crio, dessa forma não tenho problemas com falta de funcionamento se o cliente mudar de servidor ou mudar a senha, por exemplo.

Resumindo, use um SERVIDOR DE EMAIL SEU para envio e vai aparecer como sendo do cliente sendo a origem, dessa forma consegue visualizar todos envios e conferir dados precisos através de seu servidor.

Sofri muito aqui com essa "logistica" e hoje em paz e tenho uma infinidade de clientes com meus sites e formulários.

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Gepostet am von Glaucio M.
Linus J.
Linus J.
User
Autor

Caro Glaucio,


Obrigado pela sua mensagem e pela disposição em ajudar. O que você quer dizer com "SEU SERVIDOR DE E-MAIL". Onde você configura isso? Quero ver os e-mails que foram enviados para os clientes.


Linus

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Gepostet am von Linus J.
Incomedia
Eric C.
Incomedia

Hello,
I have contacted our hosting partner, Host.it, to check whether or not this option would be available.
I will update you as soon as I have a response from them.

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Gepostet am von Eric C.
Linus J.
Linus J.
User
Autor

Dear Eric, if not possible, please implement my idea: 

  1. I have a suggestion regarding the first point. You could add an option to send all emails to BCC. I can put my email address as the admin in the BCC field, so I can see them all since I receive them in my email.

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Gepostet am von Linus J.
Linus J.
Linus J.
User
Autor

Dear Eric,

Do you have any good news to share?

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Gepostet am von Linus J.
Incomedia
Eric C.
Incomedia

Hello Linus,
unfortunately not yet, I have requested an update as there may have been an error with my initial request.
I will ask for another response.

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Gepostet am von Eric C.
Tony Austin
Tony Austin
User

Eric, I would strongly suggest that adding a BCC option would be extremely valuable and this capability (hopefully relatively simple to implement) should be expedited by Incomedia.

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Gepostet am von Tony Austin
Incomedia
Eric C.
Incomedia

Host.it has unfortunately confirmed that these e-mails would not be visible in the webmail, I will report your suggestion so that we can consider implementing it in the future.

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Gepostet am von Eric C.
Linus J.
Linus J.
User
Autor

Ok. Thank you!

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Gepostet am von Linus J.