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Artur M.
Artur M.
User

Contact form doesn't send email  en

Autor: Artur M.
Besucht 195, Followers 1, Geteilt 0  

When someone uses contact form on my website, I receive no email. Also the customer doesn't receive any confirmation. Everything was working perfect before, problem occured with no reason - I didn't changed anything on my website. What should I do?

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3 ANTWORTEN
Daniel W.
Daniel W.
User
Nutzer des Monats DE

Which web host is the website uploaded to?

Perhaps the web host's support can tell you if anything has changed in your email settings.

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Gepostet am von Daniel W.
Daniel W.
Daniel W.
User
Nutzer des Monats DE

Has Website X5 been updated?

If so, changes to the email parameters may be necessary because Incomedia has changed the code.

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Gepostet am von Daniel W.
Incomedia
Eric C.
Incomedia
Daniel W.
Has Website X5 been updated? If so, changes to the email parameters may be necessary because Incomedia has changed the code.


Hello Daniel,
the user has 2023.2 as its latest version, so the software has not had updates for some times.
As you mentioned, it is recommended that he checks the situation with his provider.
Perhaps a different script for sending e-mails must now be set, for example.

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Gepostet am von Eric C.