How to unlock my software??? 
Author: Andreas V.
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Since building my website I now use websitex5 only for maintenance. Perhaps once every 12 to 18 months.) During that time the computer I use often gets upgraded or replaced. Reinstalling and unlocking x5 is always a real pain. I've spent the last three hours trying to unlock my copy of X5v8 and all I get is the product code has been installed before (of course it has on this computer!) Here are all the codes I have:
Product code: ***
Computer: EN7276252340043023366701
Unlock Code: 96720444212835044096550619955644241
How do I get this program reinstalled and functioning?
Posted on the
Hello Andreas!
First of all, I suggest you login to answers with your registration email in order to find all the information you need about your program in your control panel. You will be able to download the last version of the program and install. Please repeat the same procedure you followed the first time: add your licence key and register with the same email address then hit on forward.
Please try and let me know if you need more help.
Thank you,
Samantha
Author
Hi Sam,
I'm logged into "answers" to read your reply.
But have no idea where I'm supposed to find the "control panel" I don't see it on the "website x5 answers" page.
If you mean the menu options in the program then that would be fine if I could actually install it to get to that stage, that's the problem I can't reinstall the program.
I'm not sure I want to upgrade to the latest version because I'm concerned my files may not convert to the latest file structure without some unexpected results. As I said in the first post I only use the program to make minor changes (e.g. phone no, email address) to my exisiting webpage.
Hello Andreas,
this is not your registration email, you have to login with ''***''. Please let me know if this email address is wrong and tell me exactly what email you wish to use and I will fix it for you.
Thank you!
Samantha