Actually, i tried one more time and the promotion code worked, but i coundn't use it because i don't have a international credit card.

What kind of promotion is this??

. . . you have used the code which is shown in your "profile" ?

When it does not work either:

--> make a new post and set it to "private" (so only Inco can see)

--> explain your problem and wait for answer.

Yes, i did. Code finnally worked, but i have to use a international credit card (that i don't have) to get the promotion.

So the promotion means nothing to everyone in the same situation.

And i do have the code for X5 Evolution, for One.com hosting also, (bought both) but it doesn't wotk either. 

. . . so possibly it can be a problem of your antivirus or other security-software ?

Like i said before, i can't use it because i don't have a INTERNATIONAL CREDIT CARD.

The promotion only works if we use a international credit card number, even with the promotion.

Like i said, code worked like screenshot attached.

But they don't accept my credit card, from Brazil, only international ones.

Screenshot attached.

Any help?

As i told: when it does not work either:

--> make a new post and set it to "private" (so only Inco can see)

--> explain your problem and wait for answer.

Dear Abelardo,

please follow the conversation here https://helpcenter.websitex5.com/post/117054

Thank you!
Samantha

Samantha, i don't have to talk with hosts providers, Incomedia say me that i will have the service free when i buy the software, and i bought it from you. So, i have to talk with you, and Incomedia staff is the only one persons who i have to talk about the problem.

I didn't bought nothing form A2 ou One.com.

This is just a way to get rid of the problem, and don't solve it for you custommer.

Dear Abelardo,

please follow the conversation here https://helpcenter.websitex5.com/post/117054 I need to gather all the information together to help you more quickly. 
Thank you,
Samantha