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Rich M.
Rich M.
User

Version 11 once ran, now won't  en

Author: Rich M.
Visited 487, Followers 1, Shared 0  

Version 11 ran fine several months ago. I tried to run it today and was told that there was an error and to re-install. Doing that, it open a screen and wants the activation code. But before that screen will display it tells me that there are exception errors. It gives me the option to run anyway so I tell it to run anyway. It opens the registration entry screen and I enter the data then click next at which time I am again told there is an exception error. I tell it to continue and it goes on to the next screen telling me that it may take a few seconds to register. Ten minutes later the screen is still busy and nothing is happening. I have tried installing the program several times, uninstalling then reinstalling yet again but with the same results.

I cut and pasted the exception text that the program generates and am uploading it as a zip file. Anyone know what's happening?

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3 ANSWERS - 1 USEFUL
Andre E
Andre E
Moderator

Did you try without firewall or antivirus? maybe this gets in the way. If this is not the problem then it sounds like an .net framework problem, try a reinstall, then see if it works better.

See this post for details:

https://helpcenter.websitex5.com/post/108155

Hope this helps !

BR A

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Posted on the from Andre E
Rich M.
Rich M.
User
Author

I had shut off antivirus and firewalls, reinstalled before & after resetting even turning off, computer. Went to version 10  and had the same results -- would no longer run.

In desperation, I decided to try restoring a two week old system backup. That fixed everything. Whether it was a .net framework problem or not, I don't know, but both verskons 10 & 11 run fine. I'll remember to check out .net framework of there is a next time. Thanks.

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Posted on the from Rich M.
Andre E
Andre E
Moderator

It sounds like .net framework problem. Glad it's fixed now.

BR André

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Posted on the from Andre E