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Andrew Pascoe
Andrew Pascoe
User

I would like to email someone about x5 . Cant find an email address  en

Author: Andrew Pascoe
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I purchased x9, but couldnt find the original install file to put on computer, so I downloaded x11 (thinking it would work).  I am building a small website for a non profit I am sponsoring by it and now all of a sudden all my pictures are BW with unregistered written on it.

I have recommended this product to lots of people, but I NEED to be able to put this on 2 computers without the stupid uninstall/reinstall and then losing the file.  Great software but really crappy for this type of stuff.  Also, cant find an email address.  Why not? Want support my way not yours.

Posted on the
2 ANSWERS
Incomedia
Noemi W.
Incomedia

Hi Andrew,

please follow Pauls' suggestions.

As your websites are signed with "Unregistered version2, please uninstall all Incomedia WebSite x5 programs installed like the Free and Demo Versions, and then delete the installation folder present in Program files. When these folders are deleted, proceed to delete also the licence.iwl files in the WebSite X5 folders in AppData\Local\Incomedia\ and then download the most updated version from your answers.websitex5.com profile in the "Downloads" section.
You will need to deactivate the antivirus and firewall and then run the installer, with the right click option, as administrator.
Follow the registration procedure and once installed, run the program again as administrator with  the right click option.
When the program starts, open the project and then reload all image by pressing CTRL + Preview.

Incomedia does not offer technical support via email. Please use this Online Help Center. If you wish to receive assistance esclusively by the Incomedia technical staff, please set your posts as "Private".

Thank you,

I hope I could help you,

Noemi

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Posted on the from Noemi W.