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Andy A.
Andy A.
User

Ver. 12 update error  en

Author: Andy A.
Visited 1210, Followers 1, Shared 0  

after purchasing and downloading Ver. 12 i get an update message.  when trying to apply this update it keeps stopping and doesnt update?

any ideas

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1 ANSWERS - 1 CORRECT
Paul M.
Paul M.
Moderator

Hello Andy,

Instead of updating within the program please download the most recent setup file (12.0.1.15) from the following location:

https://answers.websitex5.com/profile/downloads

Once downloaded ensure WebSite X5 is closed, then right-click on the setup file and select 'Run as administrator'  -  this will install the new version over the old...  there is no need to uninstall first.

Kind regards,

Paul

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Posted on the from Paul M.