Videos won't upload to mobile 
Author: David Brasington
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Hi,
I've completed my website and cannot get my videos to show on mobile devices.
I have tried your MP4 h264 codec and several others and nothing is working.
Please send a pre encoded video that will work in your web creator so I know that this isnt a technical error in your software.
I have V9, Thank you
Posted on the
I'm having the same problem. I've tried about 15 different video codecs and nothing is working. I wonder if the software is faulty if we can get a refund. I'll follow this to see if you can figure out the problem.
Hello David,
Official support for version 9 has now ended:
https://helpcenter.websitex5.com/post/128269
Other members of the community may be willing to help you. However, please add your licence details to your profile first, as none are showing:
https://answers.websitex5.com/profile/licence
Kind regards,
Paul
So, if I upgrade to v12 you will be able to solve my probelm and assist better? I dont want to spend another $75 and go nowhere?