When users email from my website, any attachments sent do not arrive in my email 
Author: David S.
Visited 2219,
Followers 1,
Shared 0
When a user sends an email from the contact me page on my website and they choose to send an attachment, the attachment is not received by me. I receive the email sent, but there is never an attachment. What do I need to do?
Posted on the
Hello David,
Check with your webhost that it is permitted to send emails with attachments from your server using the PHP mail() function (as per the official help file):
http://help.websitex5.com/en/v12/evo/index.html?ins_form_campi.htm
Attachment File: a text field in which the visitor can specify a file to send as an attachment, using the
button to browse through the available files.
Contact your webspace provider to check that attached files are handled correctly.
Likewise, check with your email provider in case there are any limitations to receiving attachments, etc.
Kind regards,
Paul
Author
I checked with my webhosting service/email. They found no issue on their end to not permit the attachments. They tested and determined it must be the software I am using. They did confirm that they permit emails with attachments.
WebSite X5 has a built-in admin control panel which includes comprehensive email diagnostics and testing to cater for the variety of server configurations available. Have you used this to send test emails (including attachments) using the various different scripts?
If not, please do so, as this is an essential step when troubleshooting:
http://help.websitex5.com/en/v12/evo/index.html?pannello_controllo.htm
It would also be a good idea to confirm whether or not your webhost sets a maximum size for attachments, and if so verify that this is not being exceeded.
Author
Email Log with E-mail form script type: PHP Mailer
[2015-06-22 16:56:50] Cannot send email with internal script
[2015-06-22 16:56:50] Cannot send email with internal script
[2015-06-22 16:55:02] Cannot send email with internal script
[2015-06-22 16:55:02] Cannot send email with internal script
[2015-06-22 16:51:12] Cannot send email with internal script
Author
Disregard, selected wrong section
Author
Correct LOG, using the various options
[2016-06-18 14:03:54] Cannot send email with internal script
[2016-06-18 14:03:43] Cannot send email with internal script
[2016-06-18 14:03:17] Could not instantiate mail function.
[2016-06-18 14:00:25] Could not instantiate mail function.
[2016-06-18 14:00:15] Cannot send email with internal script
[2016-06-18 14:00:07] Cannot send email with internal script
[2016-06-18 13:59:58] Cannot send email with internal script
[2016-06-18 13:59:49] SMTP connect() failed.
[2016-06-18 13:59:32] Could not instantiate mail function.
[2016-06-18 13:56:57] Could not instantiate mail function.
[2016-06-18 13:40:05] Cannot send email with internal script
[2016-06-18 13:40:05] Cannot send email with internal script
Author
OK, this time the attachment went through! Same one I had been trying before via the website, so the file size is ok. It did go through!!
Author
So, if it tested and went through this way, why is it not working from my website?
Author
OK, so I tried sending the same file again from the website. It sent the email without the attachment.
Once you have found the correct script type using the test facility in the online control panel, then you need to change script type to suit in Step 4 > Advanced Settings > Data Management > Email
Please see the screenshot attached, and the relevant section from the help file entitled, "Options for sending e-mails and saving data on the server":
http://help.websitex5.com/en/v12/pro/index.html?gestione_dati.htm
Reupload your project to the server and clear your browser cache before retesting.
Author
BAM! THank you Paul!!! I did not even think of the data mgmt setting! THANK YOU!!!