'Preview' doesn't work, I get to see a blank page 
Author: Jacqueline V.
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After I got an error message (sorry, can't remember the number) and had to restart the program, every time I use the 'preview' button, I get to see a blank page with the header 'index'. Before the crash it functioned properly. What should I do to use 'preview' the way it should again?
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Hello Jacqueline !
It is not normal to be catching ! Here are a few tips that can solve your problem : 1 - See if the settings of your computer supports the program ; 2 - Uninstall and install the program again ; 3 - What is the Windows version you are utilzando ? If you are showing an error trying to get the page of print, there can try to help . I'm sorry for the translation of google !
Tradução
Olá Jacqueline!
Não é normal ficar travando! Segue algumas dicas que podem solucionar seu problema:
1 - Veja se as configurações de seu computador suporta o programa;2 - Desinstalar e instalar o programa novamente;3 - Qual a versão do Windows que você está utilzando?
Caso esteja aparecendo algum erro tenta tirar o print da página, ai podemos tentar ajudar. Me desculpa pela tradução do google!
Hi, before opening preview, try to modify or eliminate the last page you builded; probably create conflict...
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Hi Ren and Gabriele, thanks for your answers. Unfortunately uninstalling and installing the program again didn't work, but I just tried starting a new project and my preview did work in that project, so it's probably due to some conflict, as Gabriele said. I'm afraid I have to start all over again, but now at least I know I can continue. Thanks again!
Hello Jacqueline,
Before going to the trouble of recreating an entire project from scratch, you might like to try restoring from a backup:
https://helpcenter.websitex5.com/post/47713
The instructions reference version 10, but the procedure is similar for version 12 with the exception of the file names/file paths.
For future data security export your project regularly as an IWZIP file in Step 5, and store this IWZIP file in a safe location, remote from your computer (e.g. cloud storage, flash drive, portable hard drive).
Kind regards,
Paul