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Lindley K.
Lindley K.
User

Email form post is not sending data  en

Author: Lindley K.
Visited 1884, Followers 1, Shared 0  

I have completed an email form for our real estate site.  www.berkeley-karstens.com

In testing it the email does not include any of the data submitted on the form... just the form's field names.  What am I doing wrong? 

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8 ANSWERS - 4 USEFUL
Anthony B.
Anthony B.
User

In the email form object under the send tab select under the "Data submission" section select "send data by e-mail"

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Posted on the from Anthony B.
Anthony B.
Anthony B.
User

You may also check the "include the collected data in CSV format" at the bottom

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Posted on the from Anthony B.
Lindley K.
Lindley K.
User
Author

I've done both of those things and tried  it with and without checking the "Sender Email" box - the purpose of which I don't understand.  Still no email being sent to the address.  

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Posted on the from Lindley K.
Andre E
Andre E
Moderator

You need to set include the collected data for the data to be send with the mail. (like Anthony said in his last post) After that upload site again press F5 in your browser after opening the site and then test.

If you click sender email, then the mail adress from the form will be used.

Small tip: You can press F1 in any object to get help on all field in these objects.

from the help file:

User e-mail address: you can specify which field in the e-mail form the confirmation e-mail address is to be taken from.

If you still have trouble trouble try to set a lower script mail in step4 datamanagement, then upload press f5 and test again.

Best Regards,

Andre

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Posted on the from Andre E
Lindley K.
Lindley K.
User
Author

Does the page have to be a .php file as well?

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Posted on the from Lindley K.
Paul M.
Paul M.
Moderator
Lindley Karstens
Does the page have to be a .php file as well?

No, but you need to have PHP installed correctly on the server, as WebSite X5 uses it to process the data posted from the form to the server.  But the page containing the form on the website can have an .html extension if desired.

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Posted on the from Paul M.
Lindley K.
Lindley K.
User
Author

Okay.  Thanks guys. Not sure this is a code  problem.  I reconfigured the PHP software on the server. I now have a form that sends the appropriate email confirmation to the prospect, and the information to my receiver email account - unless I use my yahoo.com email address, in which case I (the prospect) get a second email that begins...

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  ***
    host mx2.hotmail.com [ip address]
    SMTP error from remote mail server after end of data:
    550 5.7.0 (COL004-MC6F21) Unfortunately, messages from (different ip address) on behalf of (yahoo.com) could not be delivered due to domain owner policy restrictions.

It reads to me like Microsoft and Yahoo are having a spat.  I've posted this on the Yahoo Community to see if anyone has insights.  Thanks for all your help.

 

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Posted on the from Lindley K.
Andre E
Andre E
Moderator

Lindley,

Yes this looks like an external issue, specially if other adresses run correct now.

Thanks for the feedback.

best Regards,

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Posted on the from Andre E