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Thomas  E.
Thomas E.
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Issues with WebSite X5 13  de

Author: Thomas E.
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Yeah just installed it today and got "Incomedia WebSite X5 Professional has stopped working" Running Windows 10. i7 cpu with 8 gig of ram. Uninstalled both 11 and 13, rebooted then made sure nothing was running and installed 13 clean now getting same message.

Tried to run it in Windows 8 and then 7 compatibility mode but get the same error message? any ideas? 

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Thomas  E.
Thomas E.
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Author

IMPORTANT! If you are getting this Message: "Incomedia WebSite X5 Professional has stopped working" The following instructions may be the fix. It worked for me.

 If you ever installed Lavasoft Ad Aware and uninstalled it you most likely have leftover registry entries and files that need to be deleted before Websitex 13 will start.

  1. Go to Start>Run and type Regedit and click OK
  2. In registry editor go Edit>Find and type in Lavasoft then click Find Next 
  3. Delete any entry that is named Lavasoft then click Find Next until it finishes the search then close the editor
  4. Do a search for Lavasoft in Explorer to find any leftover files and delete them or rename with .old extention.
  5. Restart Windows and try opening X5 v13

NOTE: These files in step 4 may not have anything to do with the start up of X5 but you don't need them.

Hope this helps!

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Posted on the from Thomas E.