Strange, did you try a new download and install that one?

If it does not help, can you post your pc specs?

Thanks

Hello Nhojo and Riccardo,

Please try to follow these steps:

Start the windows command prompt by opening the start in windows and then search for cmd.exe and once opened write:

lodctr /R

and then press enter

Once done test the program again.

Please keep me updated.

Hi Claudio,

Tried with lodctr /R

It happens the same problem in all my 3 computers:

"Incomeda WebSite X5 Professional Demo has stopped working..."

I hope you can fix it before my buy offer will be expired.

Thanks

Hello Riccardo,

Please try in this case to repair the .NET frameworks:

For the windows 10 computer follow these steps:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

For Windows 8:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.5 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.5 and then click ok.

And for windows 7:

To repair the .NET Frameworks 3.5 and 4 you need as first to use following cleanup tool to remove .NET 4:
http://cid-27e6a35d1a492af7.skydrive.live.com/self.aspx/Blog_Tools/dotnetfx_cleanup_tool.zip
Once done go to Control Panel then choose Programs and Features and then click on Turn Windows features on or off. Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1
This procedure can take some time to deactivate and activate .NET 3.5.1 and once done reinstall .NET 4 after downloading it from following link:
http://www.microsoft.com/en-us/download/details.aspx?id=17718

Please keep me updated.

Hi Claudio,

all done. I receive always the same problem.

Also I unistalled and intalled the 2 .net framework, and applied your instrauction.

Again the same problem.

Hi Claudio,

No, I don't.

At this stage I think the problems shouldn't be on my computers (7sp1, 8 and 10) where I receive always the same problem. It's very it would be areallyunlucky circumstance.

Thanks.

Hello Riccardo,

Please try in this case to reinstall also the visual C++ libraries from following links:

2010 - https://www.microsoft.com/en-us/download/details.aspx?id=5555
2012 - https://www.microsoft.com/e-us/download/details.aspx?id=30679
2013 - https://www.microsoft.com/en-us/download/details.aspx?id=40784
2015 - https://www.microsoft.com/en-us/download/details.aspx?id=48145

Download and install the x86 and x64 versions of each Library.

Keep me updated.

Hello Claudio,

I have tried, same problem.

[quote="Riccardo G."]

Hi Claudio,

Netframework Celaner..

https://drive.google.com/file/d/0B8yPnhOFKQKIQmN3U0xUdWt1VzA/view?usp=sharing

Tried Marek's suggestion, as well.

Same problem.

Phew, Claudio D

Still the same problem exist, unfortunately I buy a full version of Website x5 Version 13 Prof still experience the same problem.

Specification of my laptop is Dell Inspiron 5558, Core i7, 8GB of RAM, Win 10 Home, 64 bit etc.

We need a technical assistant on this, please help us.

Hello Nhojo,

Soon will be releases a new update. As soon as it's available please download the installer again and then install this one and test if you experience the same issue.

Please keep me updated.

Ok Claudio let me wait for the new update!

Oh I am stacking, now i want to format my entire PC maybe will work otherwise I have to wait for the new update.

I will update you.

Phew this worked out to me, after remove this Web-Companion and unstall some softwares. Thank you now I am enjoy WebSite X5 Ver 13 Pro. But i realise that Web-Companion was a problem causer.

Asante Sana = Thank you very much in Swahili.

Finally this worked out to me, after remove this Web-Companion and unstall some softwares. Thank you now I am enjoy WebSite X5 Ver 13 Pro. But i realise that Web-Companion was a problem causer.

Asante Sana = Thank you very much in Swahili.

Finally this worked out to me, after remove this Web-Companion and unstall some softwares. Thank you now I am enjoy WebSite X5 Ver 13 Pro. But i realise that Web-Companion was a problem causer.

Asante Sana = Thank you very much in Swahili.

Hi Claudio D,

As I have already told you in my computers there aren't Web-Companion and Lavasoft.

The problem is still going.

Hello Riccardo,

Please continue on the other topic you already opened on https://helpcenter.websitex5.com/en/post/155815 where a collegue already replied you.

Many thanks!