Buy version 12 after 5 days, version 13 is release so is harm at me. 
Author: SYAHMIRUL A.
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I already buy the version 12. Then after few days version 13 is release. So can i have then version 13 is for free?
This situation has hurt me, because buying software early version 12 days.
Please support me. I your regular customer from Malaysia. TQ
Posted on the
Hello Syahmirul,
When exactly did you purchase version 12?
Incomedia offered a Purchase Guarantee in the run-up to the launch of version 13:
PURCHASE GUARANTEE
Those who have registered WebSite X5 Evolution 12 / WebSite X5 Professional 12 during the Beta Testing period (between 31th August 2016 and the date of release of the official version) will be sent a FREE DOWNLOAD link of the new version of WebSite X5 Evolution 13 / WebSite X5 Professional 13 on the launch date 11th October 2016.
Unfortunately if you purchased version 12 prior to 31st August 2016 then you are not entitled to receive version 13 free-of-charge. Otherwise, please let us know, and wait for the Incomedia support team to respond within 24/48 hours, excluding weekends.
Kind regards,
Paul
Author
Okey Thanks.