Try a restart of pc and see if this has helped.

Thanks, let me know!

did that and the instead of "freezing" at 85% load dropped to 55% then sut down to try that and after restart froze at 33%

And the backup dooes also still not work? If not do you have a download of the older version, you could try to see if that helps.

I do not have a download of the older version and the backups will not load. Any suggestions?

To say this is frustration is somewhat of an understatement. 

Would you please direct me to where I can download the version prior to the update so I can be back in business.

Hello Paul,

Please send me the folder containing the project which can be found by opening the preferences in the program to see where the projects are stored.

In this folder delete the folders preview and upload and then zip the entire  folder and then use the function on http://www.wetransfer.com to generate a link and write me here the link to download it.

I've set the post as private so only we can read the content.

Many thanks!

Hi Claudio

https://1drv.ms/u/s!Api-rzx3TTYngZYnEH0wgzL9gMGFCw

This is a link to the file on my onedrive. 

Hi Claudio,

Please confirm receipt of file.

Thank you

Paul

Hello Paul,

Thank you for the project. We passed it to the developers team so it can be analyzed to find the cause of the issue. As soon as I have more informations I will write you here.

Many thanks!

Hi Claudio,

In the meantime is a download of a pre-updateversion available?

Hello Paul,

Unfortunately we do not have the downloadlink of previous updates but only of the actual version.

Many thanks!

Hi Claudio,

It worked with the previous version. 

Any timeline available?

Hi Claudio,

My business website cannot be accessed anymore with Incomedia's flagship product. I have been a customer for years and am becoming very frustrated with the level of service. 

Hard to believe there is not a copy before the upgrade. The program will not even open up a backup. Totally unacceptable.

Please pass my concerns along. 

Thank you

Paul

Hello Paul,

The developers are verifying the project and  as soon as I have news about it I will inform you immediately.

About the download of the previous version I passed it.

Many thanks!

Hi Claudio,

Perhaps we should change the post to public to allow other users to weigh in. Perhaps they may help find a solution to the crash.

I can simply remove the download link and then ask other users for help. 

Your thoughts.

Paul

Hello?

Over one week since the update impacted my site.

No updates thank you for caring.

Anyone else having issues with software updates? Any suggestions>

Paul,

You can try changing in the properties of X5 application "Compatibily mode; Run this program in compatibility for Windows 7"

I do that and I can load my bundle, I see this tip's in another post.

Hi Siron,

Thank you for responding. I tried running in compatibility mode for windows 7 and the program still freezes when unlocking the project. I tried openning backups and received error in opening message.

FYI it is 64 Bit version.

Ran trobleshooting test and X5 13 Professional was found to be incompatible (see attached)

Paul

Hello Paul,

Try please to repair the .NET Frameworks by following these steps:

Go to Control Panel > Programs and Features > Turn Windows features on or off
Clear the check box for Microsoft .NET Framework 3.5.1 and then click on OK. Clear also the check box for Microsoft .NET Framework 4.6 and then click on OK.
After Windows disables the feature you will need to go back to re-enable Microsoft .NET Framework 3.5.1 and 4.6 and then click ok.

Once done restart the computer and then close all the active programs, also the ones in background, and then try again to open the project.

Please keep me updated.

hi Claudio,
thank you for getting back to me. I follow your instructions and the project loaded very slowly then frooze. I closed and tried to reopen and it froxe at 72% as attached.

Paul

Two weeks since I have been able to access my business web site using WebX5 13 Professional. Any progress providing me with a couple before the latest update?

Since all else seems to have failed, you could re-install the last version from the link kindly provided by Andre in the post.

https://helpcenter.websitex5.com/en/post/164300

Hi ,

I downloaded and tried to install , but indicated the livense I used (from X5 website) was not compatible with the product?

Help please

Hi I should have noticed the link was not for the 13 Professsional. Please advise where I can download that version.

Thank you

Paul, the link is for 13.0.2.19

http://andreweb.nl/x5_testv13/download_older_versions.php

(crickey it would be nice if we could edit our own posts. . . . .)

There are 2 links, the first is for pro, the second for evo.

Sometimes it is good to clean my glassses

I installed older version of x5 Professional 13 and after I tried to import the project I got message, that it was created with newer version and update is needed. So this method didn't solve my problem (I can't export updates to server, app freezes at various %).

The download labeled Evo is the pro version but it seems to be corrupted.

The files should be correct now. But I wonder if these help, probably with a backup project from x5 from previous version.

Hi Andre,

I downloaded and installed the older pro-version and it loads and saves fine.

Would you please pass along my disappointment of the lack of communication from Incomedia. Obviously they were aware of the problem. 

Thank you

Paul