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Андрей К.
Андрей К.
User

After updating program X13 always frozen if i make any changes.  ru

Author: Андрей К.

Lsten why you upadate program by not ready patch? Ufter update program always frozen,  you send to users not ready product!

После установки апдейта программа X13 постоянно виснет  при попытке сохранить изменения. Попытка запускать программу с правами администратора не помогла. Невозможно создать, сохранить изменить. Что Вы посоветуете?

Posted on the
13 ANSWERS - 1 USEFUL
Incomedia
Simone G.
Incomedia

Hi Andrey,

we're very sorry about the issues you are experiencing with our program.

Could you please try to explain a little bit clearer what is happening?

Try also to send me some screenshots of the error, so I would be able to understand better and help you.

thanks

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Posted on the from Simone G.
Андрей К.
Андрей К.
User
Author

How i can show you waht's happend? Ok, theer is print screen of process - i just add 1 level and 1 page - there are empty page and lavel. And it is going already 5 minutes. Second print screen is system process. You see that programe take 43% of processeor powerfull? Core i7...16Gb... it is impossible!

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Posted on the from Андрей К.
Андрей К.
Андрей К.
User
Author

How i can show you waht's happend? Ok, theer is print screen of process - i just add 1 level and 1 page - there are empty page and lavel. And it is going already 5 minutes. Second print screen is system process. You see that programe take 43% of processeor powerfull? Core i7...16Gb... it is impossibl

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Posted on the from Андрей К.
Андрей К.
Андрей К.
User
Author

Where is your recomending, dear Simone? Do you can understand that impossible to work in program which can't save any changes? 

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Posted on the from Андрей К.
Incomedia
Riccardo P.
Incomedia

Hello Андрей,

how big is your project and how many pages are included?

If you add page or modify the template, the software need regenerate all site and and that takes time. Try save after a modify and then check in previews. If you have many empty cells in your pages, try to remove it (colums or rows) or insert a empty object.

Let me know.

***** Google Translation:

ЗдравствуйтеАндрей,

насколько велик ваш проекти сколько страницвключены?

Если добавить страницу илиизменить шаблон, программное обеспечениенужно регенерировать весь сайт ии чтозанимает много времени.Попробуйтесохранитьпосле модифицировать и затем проверитьвпредварительных просмотров.Если у вас есть много пустых ячеек в ваших страницах, попытайтесьудалить его(colums или строк)иливставитьпустой объект.

Дай мне знать.

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Posted on the from Riccardo P.
Андрей К.
Андрей К.
User
Author

Not so big by my mind: www.chinco.ru

there is around 200 mb of web site and maybe 60-70 pages now. I have project with much more pages in 12 version : www.prpack-mini.ru and some time was the same troubles. I'm understand that your program make many changes in Registry, but Kerish doctor always check for mistakles and make changes. Maybe due this trouble i have always  unsaved pages. Really - already have not any power - many created pages after preview did not save in project...Terrible ..terrible program... 

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Posted on the from Андрей К.
Андрей К.
Андрей К.
User
Author

how i can change 64 bit version to 32 bit? Maybe there will help me. And also please find somebody russia speaking in techician...

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Posted on the from Андрей К.
Incomedia
Riccardo P.
Incomedia

Hello Андрей,

it's not possible change from 32 bit to 64 bit, the only solution is reinstall Windows 64 bit.

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Posted on the from Riccardo P.
Андрей К.
Андрей К.
User
Author

reinstall Win 10 just start to work with this program if many another  programs working good? Really?:)  Perfect solution...please kill yourself:))

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Posted on the from Андрей К.
Incomedia
Riccardo P.
Incomedia

Hello,

i am sorry but it is not possible upgrade the OS from 32 to 64 bit, Windowsneeds to bereinstalled.

***** Google Translation:

Здравствуйте,

я извиняюсь, ноэто не представляется возможнымобновить ОСот 32 до64 бит, Windows нужно переустановить.

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Posted on the from Riccardo P.
Андрей К.
Андрей К.
User
Author

Just confirm that program unstable and not ready for nrmal use. By the way - why i can't open project created at last version of program 13.2.blablabla at virst version of X5 13?  I cna't downgrade program to open created project. It is not correct.

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Posted on the from Андрей К.
Serg Linds
Serg Linds
User

Вот файлы из установленной на 32b.

http://sendfile.su/1303643

Попробуйте. Если ничего не выйдет, переустановите программу.

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Posted on the from Serg Linds
Андрей К.
Андрей К.
User
Author

Спасибо, я обязательно попробую. Вроде решил проблему тем, что сохраняю через предосмотр. так работает. Если не сделать предосмотр, а сразу нажать сохранение, зависает намертво.

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Posted on the from Андрей К.