Some functionality problems with Website X5 Pro 13 after the update in January 2017 
Author: Campean C.
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Hello,
My name is Campean Ciprian. I used Website X5 Pro 12/13 to develop some websites since last year with no problem and great satisfaction until now when I`m asking for help.
So, please help me with this problems: after the last update of Website X5 pro 13 in January 2017 there are some difficulties in its functionality on my Laptop and PC:
- It takes a very long time to start every time I launch the application, at least 7 minutes, first for: updating libraries (version 13.0.3.22 – 64 bit) and then for openning the main window.
- Before the update, once the main window was opened I had, on my left down side of the window, the option to enter my Help Center - Website x 5 account with a photo of my own, that now, after the update is vanished.
- There is a project file, my most important one, that I just couldn`t start anymore since the last update. In the creating project files step everything works just fine until, whatever percentage would be: 50%, 81% or even 99% (I tried several times), the application just keep going but the process never ends. I was waiting for it to finish even for 5-6 hours with no succes. I tried, then a version of this project from the time when I worked in Website x5 Pro 12 and after the conversion to Pro 13 version of Website x5, I managed to open it, but after some changes made, it just wasn`t possible to save the project.
- My published site is: sindicatinvatamantgherla.ro
- My project can be downloaded here: https://drive.google.com/a/wiscollegeprep.org/file/d/0B5e6BZMt1D99RzBsREFRQmxua1k/view?usp=sharing
Any advice is welcome.
Thanks,
Ciprian
Posted on the
Hi
we will take alook at your file and see if we experience the same issue.
regards
jamie
I have the same problem and reading several posts lot of people have the same problem since the last update of R13.
Wx5 Evo13 13.03.22 (64bit)
Same problem here, incredible slow to load.
And, when I click “Go to Website X5 Help Center” I get two very annoying and unwanted pop-ups from spelle.nl.
Maybe a server problem?
Harry
Author
Hello again,
I`ve just changed my share settings on google drive so anyone who wants to try my project can do that now.
Here is the link again: https://drive.google.com/a/wiscollegeprep.org/file/d/0B5e6BZMt1D99RzBsREFRQmxua1k/view?usp=sharing
Thx,
Ciprian
Author
Today I tried again to open my project in application. After 98% nothing happens even after 1 hour. But the link to my Help Center account inside the application was fixed as you can see from my picture uploaded.
Ciprian
I load your project, when I want to load from X5 I have exacly the same problem as you, project stop at 36%
The problem is since the last update but Incomedia doesn't recognise the problem, as there are several post on the same problem, Incomedia should be aware that the problem is coming from the update.
Regards Luca
Same problem to me. After the update my site doesn't load and stops at 99% even if i reload the file :(
Hello Campean,
I am sorry for the inconveniences.
Please open different posts for different issue, otherwise it would be confusing to manage all here and this may cause other problems, which we do not wish to.
As to the first issue, the long Updating Libraries waiting time, please try and restart the pc, then disable all the programs running in the background, so to have only WebSite X5 running. Start the program as admin and please try the following procedure:
- Open the windows start menu or press the Windows Key + R and search for cmd.exe and run it.
- In the Command Prompt enter following command:
lodctr /R
- Press enter
Please let me know if it helped you. Kind regards.
Author
Hello,
Thank you very much for answering my problems. I followed your instructions and there was this message, as you can see in attachement, after I entered the command lodctr /R:
Error: Unable to rebuild performance counter settings from system backup store, error code is 5
So, I reinstalled my Windows 10 Pro, and before reinstalling any other programms on my laptop, I reinstalled Website X5 Pro 13, made the update and everything worked just fine. I mean it didn`t take so much time to start, like before; the platform started normally. So I`ll see what`s happening about that, after reinstalling al my other application that I need.
But the other issue with my project still remains: I import the project, and the creating project files doesn`t end so I can`t open it.
I`ll open another post on this matter as you were suggesting; any help with that it`s important for me, because for the moment it`s my most important website project.
Thanks again,
Ciprian
Hello Ciprian,
I also had a problem with the project after converting v12 to v13. I found that the problem of Weather. When I removed it and converted v12 to v13 and then added a new Weather everything was OK.
Hello Campean,
thank you for your collaboration. You had received error 5 because you did not start cmd.exe as administrator. The most important thing, though, is that you managed to have the programm running correctly.
Thank you again. Kind regards.