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James Renaut
James Renaut
User

Problems after being away a while  en

Author: James Renaut
Visited 1436, Followers 2, Shared 0  

OK, I hadnt used Website X5 Evo11 for a while and now i have come back to it i have some problems.

1 . when i upload my updated website it seems to upload ok but the changes dont appear online.

2 . when i create a new page it does not appear on my main page and i cannot 'preview' it, i get "cannot load the page"

Something isnt right, can anyone help?

J Renaut

Posted on the
14 ANSWERS - 1 CORRECT
Andre E
Andre E
Moderator

Try using ctrl key wwith preview, it takes a bit longer to load.

Still problems, try a new page and see if same things happen, else delete the one that does not work.

Check if uoload foldder is correct if you don't see changes, if correct, use F5 in browser to reload website page.

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Posted on the from Andre E
James Renaut
James Renaut
User
Author

Thanks Andre,

No that doesnt work. Ive been using Website X5 for years and never had a problem before.

I hadn't used it for a while and i'm currently using a duplicate program on my laptop with the website in question imported to that laptop, this may be causing the problem but the original software and project is on my PC which is in spain while im in the UK.

The software seems to work ok on this laptop but the first problem i noticed was that changes i made to my website on my laptop were saved to my project fine but after uploading (which was easy and without a hitch) were not visible online, nothing changed, strange i thought especially as my hosts control panel showed that they had been updated.

The problem has become clearer as today i have created a new page on my laptop using WebsiteX5 evo11, this new page should create an extra tab on the main page but it doesn't, it appears on the sitemap but no new tab when i create a preview of the site and if i try to create a preview of the page itself i get the message "cannot load the page"

im confused now,

James

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Posted on the from James Renaut
James Renaut
James Renaut
User
Author

I have tried everything, the problem seems to be with the software on my laptop. I can update a page and save it but when i preview it the changes are not there, its like the changes I make go no further than the software. i can add a page and it appears in the sitemap but not in previews or uploads.

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Posted on the from James Renaut
Andre E
Andre E
Moderator

Yes. it looks a bit like pc problem. Any firewall, or user restrictions maybe ?

Is it a laptop with touchscreen ? That can also sometimes crreate strange behavior.

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Posted on the from Andre E
James Renaut
James Renaut
User
Author

It is a laptop with touchscreen! any way of overcoming the strange behaviour?

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Posted on the from James Renaut
Andre E
Andre E
Moderator

Maybe update drivers for the screen?

Does it also happens on a new project?

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Posted on the from Andre E
James Renaut
James Renaut
User
Author

i havent tried a new project on this laptop, ill try it, thanks for your help.

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Posted on the from James Renaut
James Renaut
James Renaut
User
Author

Yes, I tried a new project and the problems persist.

Drivers are all showing as up to date so im at a loss, any ideas?

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Posted on the from James Renaut
Andre E
Andre E
Moderator

No, if all updates  are installed, also from windows, and you have set firewall off for test as well then I am lost also. maybe check on a different laptop without touchscreen? Or a remote screen maybe? i am just guessing here.....

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Posted on the from Andre E
Esahc ..
Esahc ..
Moderator

James, are you using Evo 10 as on your profile, or evo 11?

If the project was imported, is it possible that the project is being saved in one place, but exported to a different directory (a legacy of being imported from a different PC).

When you open your project I assume all changes are in place, but when you preview they don't exist?

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Posted on the from Esahc ..
James Renaut
James Renaut
User
Author

I am using Evo 10. Correct, when i open the project all changes are there, new pages are on the sitemap but none appear in the preview.

But when I exported to disk I chose the location and created a new folder, the project was exported to this location BUT without the changes or the new pages.

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Posted on the from James Renaut
James Renaut
James Renaut
User
Author

Ive located the save folder and the new pages are not in there, however ive looked through the sitemap in the save folder and the new pages are in the code.

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Posted on the from James Renaut
Esahc ..
Esahc ..
Moderator

James, I have used every version of WX5 since V8 and have never experienced this issue (at least not without seeing an error).

Since all else has failed can I recommend running a cmd prompt as admin (right click) and then run

sfc /scannow

This will check files integrity.

When that finishes, run chkdsk c: /r to check the hard and hopefully repair any damage or hard to read sectors.

If this fails my only suggestion is to upgrade to WX5 V13evo because I do not believe incomedia support V10 any more.

Unfortunately even this would be no guarantee of success, but at least you would be able to submit your project for assessment by the experts if necessary.

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Posted on the from Esahc ..
James Renaut
James Renaut
User
Author

Thank you for your help, I've upgraded to Evo 13 and the problem is sorted!

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Posted on the from James Renaut