WebSite X5Help Center

 
Jim M.
Jim M.
User

Why is license key required everytime I open V14?  en

Author: Jim M.
Visited 1064, Followers 1, Shared 0  

Loaded V14 Pro last week and app is working as expected.  Now, everytime I open V14, I must supply the license key before the app will open.  On previous versions I didn't have to provide key to open app.  What must be done so that key is not required to open V14?  Thanks for your help on resolving this issue!

Posted on the
2 ANSWERS
Incomedia
Elisa B.
Incomedia

Hi Jim, 

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 v14 - Professional and if the licence.iwl file is inside this folder.


If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thank you, I wish you a lovely day.

Read more
Posted on the from Elisa B.