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Jim M.
Jim M.
User

Why is license key required everytime I open V14?  en

Auteur : Jim M.
Visité 1067, Followers 1, Partagé 0  

Loaded V14 Pro last week and app is working as expected.  Now, everytime I open V14, I must supply the license key before the app will open.  On previous versions I didn't have to provide key to open app.  What must be done so that key is not required to open V14?  Thanks for your help on resolving this issue!

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2 RéPONSES
Incomedia
Elisa B.
Incomedia

Hi Jim, 

Please check if under C:\Users\ The Admin username \AppData\Local\Incomedia\ there is a folder called WebSite X5 v14 - Professional and if the licence.iwl file is inside this folder.


If this folder exists and the file is there, copy the folder and paste it under c:\Users\ Your Windows username \AppData\Local\Incomedia and then start the program.

Thank you, I wish you a lovely day.

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Posté le de Elisa B.