Hi Derek,

I try to help you with my attached file.

Tell me if it's clearer for you now.

Regards,

Danielle

Hi Fabre ive tried adusting for smartphones but its not doing it  on my mobile its all mumbo jumbo on my my mobile

its stressing me out 

regards 

Derek

Hi derek

could you post a link to your website please so we can help you better.

regards

jamie

Hi again thanks for your help my website is www.upvcdoorlockrepairs.co.uk

i cant understand it website looks great on my laptop soon as i check it on my mobile its all a mess,

please try and walk me through step by step if possible

regards

Derek. 

P.s.. have i done something in the responsive  thats making my page all over on my mobile..? see snip.

If you have a smart phone can you check it out to see what i see on my mobile thanks,

Hi Derek,

Did you get a sample with a lateral bar?

Please check.

If not... and for your information (I see that you have V14 Evol):

With an Evolution version I'm afraid this is not possible to separate the objects of your page for the low resolution.

So all your objects appear in one line.

Tell me if it's OK for you.

Regards,

Danielle

Hi Danielle

No its not i think this download ive got is faulty im starting to get error messages saying ive got two programs open and x5  didnt close properly the problem ive got on my mobile, my lap top is doing same now, i think i might have to start from scratch, 

unless you have any ideas,

regards Derek

Here are my error message i think these have something to do with my problem 

Derek, if you haven't already done so, please restart your laptop.

Please also note, it's not a good idea to start multiple posts about basically the same problem. It makes it difficult to assist you. I did initally answer you here, https://helpcenter.websitex5.com/en/post/188428 I have now closed that post, removed my answer and it is reproduced below.

Your current website is an incomplete upload, there is little online except the text content. Assuming it looks pretty good on your desktop or laptop, please do a FULL upload, not just new and changed. If absolutely necessary you could try filezilla (export to disk then upload from there), but on one recent occasion I found it necessary to delete all website files on the host and simply upload the new site.

If you are having problems downloading V14 and updating it, please click on your profile (login name top right), select downloads and bring down the latest version then do a full install. From your description of events the problem could be a flakey internet connection or perhaps software on your PC interferring with the connection.

We can help you sort out difficulties with responsive resolutions once you have the desktop site uploaded to your satisfaction. The are many options in V14 that simply did not exist in V8, and there are significant changes to the underlying technologies which will mean your site remains viable on modern browsers, so please persist.

Derek, I see your site is uploaded and using V14 in desktop mode.

If you wish to upload it again with responsive turned on, I am sure we can assist in optimising it for tablet and mobile views.

hi Derek, 

be careful with the google verification html file. this should not be visible on your homepage! while now it is. you only have to export it to the main directory of the site, where the index.html file is located.

google-site-verification: googlebc2059faf9b7dd00.htmlgoogle-site-verification: googleba7034426ca72d39.html

Hi Derek, 

as Esahc said, it seems you didn't activate the responsive mode. Please follow this guide for the optimization of your template for the mobile: https://helpcenter.websitex5.com/en/post/169726

Please let me know if I can help you further. Kind regards.