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Wim Reijnders
Wim Reijnders
User

New Restaurant Template not working with Website X5 V15  en

Author: Wim Reijnders
Visited 1954, Followers 2, Shared 0  

I've created a website with the "New Restaurant" template wich i bought some time ago.

It was perfectly working with V13 and V14 but now i upgraded to V15 it no longer works.

Pictures not showing and page not loading.

I switched back to V14 and it works again.

Any idea's someone?

Greetings and thankx for some help in advance

Posted on the
10 ANSWERS - 1 USEFUL - 1 CORRECT
Esahc ..
Esahc ..
Moderator

Wim

If you export from v14 and import the iwzip into v15 and open it, does the project look correct in the preview?

If it is correct in the preview, please force a full upload (not just new and updated), then hold CTRL+F5 to refresh your browser.

If the problem is not resolved, please advise what is missing and are there any error messages that might assist us to help you?

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Posted on the from Esahc ..
Wim Reijnders
Wim Reijnders
User
Author

Hi

tested some more and found out that the problem is only on older devices.

We use about 10 iPad's to visit this website.

The problem only persists on iPad2 and iPhone4 what i tested so far.

But when i use V14 then it works fine, I also tried the complete empty template.

Strange isn't it.

http://wrhs.diskstation.me/newrestaurant/ (is done with V15)

http://wrhs.diskstation.me/newrestaurant_v14/ (is done with V14)

when you visit this page with an older device, like iPad2 or iPhone4 you can see it yourself.

When you visit this with any other device i tested thus far then it works fine.

So it's a bummer, do we have to buy 10 new iPad's now, i hope not.

Thanks for your help.

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Posted on the from Wim Reijnders
Esahc ..
Esahc ..
Moderator

Wim, it seems like an issue Incomedia should address, whether they can or not is another issue.

Nonetheless I have advised them you need assistance.

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Posted on the from Esahc ..
Wim Reijnders
Wim Reijnders
User
Author

Thanks for you're help and quick answer.

appreciate it very much!!

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Posted on the from Wim Reijnders
Wim Reijnders
Wim Reijnders
User
Author

If still someone has any ideas, they are more then welcom !!

Till then i keep using V14 because it's cheaper to stay on V14 then buying 10 new iPad's.

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Posted on the from Wim Reijnders
Esahc ..
Esahc ..
Moderator

Wim, if you want Incomedia to answer or comment, please remove the solved tick from your post (you can put it back later)

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Posted on the from Esahc ..
Wim Reijnders
Wim Reijnders
User
Author

"Hamburger menu not working Author: Malcolm H."

has exactly the same problem

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Posted on the from Wim Reijnders
Esahc ..
Esahc ..
Moderator

I understand Incomedia are aware of this issue with apple devices and are working towards a solution.

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Posted on the from Esahc ..
Incomedia
Stefano G.
Incomedia

Hi Wim,

We've just released a new update for v15 which fixes this issue too specifically.

Could you try and verify if this is fixed for you?

Thank you

Stefano

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Posted on the from Stefano G.
Wim Reijnders
Wim Reijnders
User
Author

Hi Stefano,

Great !! Done !! Fixed !!!

Thanks a lot !! laughing

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Posted on the from Wim Reijnders