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Pierre B.
Pierre B.
User

YouTube gallery Objects NOT working when Upload to server  en

Author: Pierre B.
Visited 1479, Followers 3, Shared 0  

New Youtube Gallery object working ok inside Websites X5 V15 Pro (PREVIEW)

Once uploaded to server only see a spinning circle instead of youtube video preview...

(once again the preview is OK prior to upload to server)

Also try on 3 differents computer and in Edge / Chrome and Firefox always the same result spinning circle if I click on any of them the video is working ok ? ! ?

Is this a known issue ?

djmasterp.com/video.html

Thanks

Posted on the
17 ANSWERS
Andre E
Andre E
Moderator

I think online the (webserver) loading time together with the scroll takes too much time.

Try to debug:

Does just 1 steady sample work?

if so, do 3 steady samples work?

I assume you have 3 videos.

Just remeber 3 videos loading at the same time from 3 different URL takes time. And between the preview and online there is the server of your provider, and mostly a firewall/virus scanner.

Hope this get's you a bit further.

Best Regards,

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Posted on the from Andre E
Pierre B.
Pierre B.
User
Author

Unfortunately I had also try just 1 link on youtube and was still doing the same thing...

I also let the web page open with chrome for more than 3 hours and nothing only the spinning wheel.

Also try a link with a 1 min. video nothing while in Websites X5 preview everything is ok...

Really look like a bug to me.

Best Regards

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Blouin

Is this one of the videos that is an issue?

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Posted on the from Esahc ..
Juanjo T.
Juanjo T.
User

I am waiting for a solution too...

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Posted on the from Juanjo T.
Pierre B.
Pierre B.
User
Author

Hi Esahc,

NO this is not it.

see attached : (5 videos but only see spinning wheel and arrow) I use the new Youtube Objects

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Blouin, it sounds like a similar issue to this post?

https://helpcenter.websitex5.com/en/post/188703

If so, it sounds like patience is required and perhaps a temporary workaround where you do a screen capture of each video and link each image to the clip. If I click on each spinning wheel the video plays.

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Posted on the from Esahc ..
Pierre B.
Pierre B.
User
Author

Esahc,

I don't think you understand what i'm using when I say I use youtube gallery objects... since there is no workaround as each video and link cannot be apply in this case.... there is no such think in this new module see below :

Best Regards

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Posted on the from Pierre B.
A. Kris
A. Kris
User

2 days ago there was an update for the youtube object, make tho download

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Posted on the from A. Kris
Pierre B.
Pierre B.
User
Author

Hi A. Kris,

I always update Objects prior to work on my project and I did verify and the update was done maybe you could see on my previous post it says "ready to use" and normally when there is an update i believe it says "update" when the objects are not up to date.

I click "update all objects"  again and try again and same issue.

Thanks

Best Regards

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Blouin, whilst I do not use / have no need to use the youtube galley object, I am sure I could create a similar solution as a workaround if necessary in the interim. Surely simply an image in a cell with a link? Need 3 in a row? - close up the margins.

I have lots of youtube links on websites created long before the youtube gallery - they still work, but yes, I selected the youtube gallery object, and even in preview appears not to work :-(

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Posted on the from Esahc ..
Pierre B.
Pierre B.
User
Author

Esahc,

I understand what you are telling me as before the new youtube gallery object I had my pages Build the way you are telling me and deleted everything to use the Youtube Gallery objetct has it look much better with video rotation.

It is strange as in my preview all object video appears and work perfectly only after uploading to server I get this none working spinning wheels and no cover of videos.

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Posted on the from Pierre B.
Esahc ..
Esahc ..
Moderator

Blouin, I am sure Incomedia are working on resolving the problem.

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Posted on the from Esahc ..
Fred Sadowick
Fred Sadowick
User

I get the same error...in preview all object video appears and work perfectly only after uploading to server I get this none working spinning wheels and no cover of videos. Appears to want to load and view but can not... 

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Posted on the from Fred Sadowick
Incomedia
Stefano G.
Incomedia

Hi Pierre.

I can confirm that the problem with the Youtube Gallery is a currently known one. This issue has been reported and is currently under examination by our developers.

I will be sure to inform you here as soon as I get word about it

Thank you for your understanding

Stefano

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Posted on the from Stefano G.
Pierre B.
Pierre B.
User
Author

Hi Stefano,

Thanks for this information.

Will surely try to update everyday and look forward for your feedback once it as been fixed.

Best Regards

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Posted on the from Pierre B.
Incomedia
Stefano G.
Incomedia

Hi David, Pierre.

The issue should be fixed with an update to the Youtube Gallery.

Are you able to verify this and let me know here?

Thank you

Stefano

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Posted on the from Stefano G.