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5 ANSWERS - 1 USEFUL
Esahc ..
Esahc ..
Moderator

Peter, I do not own an iphone sorry, but the images do appear on my Nexus (surprisingly quickly), but very slowly on my desktop.

Are you using the default browser on the iphone? Could you try a different browser? And have you considered resampling/resizing the background image down (perhaps 1200px wide?) in case the iphone does not have the capacity to load large background images.

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Posted on the from Esahc ..
Peter Voutyras
Peter Voutyras
User
Author

I've restarted - I've tried safari & chrome.
The same expensive site as version 14 works normally.

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Posted on the from Peter Voutyras
Esahc ..
Esahc ..
Moderator

Peter, I have advised Incomedia, hopefully they will advise they are ware of the issue (& care) or have the issue in hand :-)

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Posted on the from Esahc ..
Incomedia
Stefano G.
Incomedia

Hi Peter.

If your iPhone is running iOS v9, it is a known issue.

Our developers are aware of this problem, which is right now on top priority for resolution.

As soon as I get word from them, I will notify you here

Thank you

Stefano

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Posted on the from Stefano G.
Incomedia
Stefano G.
Incomedia

Hi Peter,

We've just released a new update for v15 which fixes this issue too specifically.

Could you try and verify if this is fixed for you?

Thank you

Stefano

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Posted on the from Stefano G.