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J. Hale
J. Hale
User

Website X5 15.2.3 update - cannot connect to my server to upload my site since it updated to the latest version.  en

Author: J. Hale
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Website X5 15.2.3 update - cannot connect to my server to upload my site since it updated to the latest version.

I uninstalled the software. Then reinstalled 15. Tried before updating to upload site so as to figure out if the update is causing the problems, but site had be created with a later version.  So had to do update and it still says it cannot connect to the server.  I have verified my web server IS UP.

I think there is a bug in the 15.2.3 (64-Bit)  update!

PLEASE HELP ME FIX THIS - I HAVE PRESSING WORK FOR CLIENTS TO FINISH!

Posted on the
7 ANSWERS - 1 USEFUL - 1 CORRECT
Aleksey K.
Aleksey K.
User

export all site to disk then use ftp client (like filezilla) ... then upload your site to server using ftp client....

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Posted on the from Aleksey K.
Incomedia
Stefano G.
Incomedia

Hi J. Hale.

While we look into this issue, Aleksey as proposed a definitely workaround to get the website updates online anyhow.

What error exactly are you getting? Could you attach a screenshot of that?

Are you working with an HTTPS server?

let me know

Stefano

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Posted on the from Stefano G.
J. Hale
J. Hale
User
Author

Hey ... Trying to figure out exporting for FTP for now.

I hope Incomedia can fix the bug.

Here are screenshots of server info as well as what I get trying to upload the site from within Website X5

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Posted on the from J. Hale
J. Hale
J. Hale
User
Author

My Webserver Info

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Posted on the from J. Hale
Myron A.
Myron A.
User

Try removing ftp. in the ftp address field, and use just the domain name.

I

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Posted on the from Myron A.
Myron A.
Myron A.
User

if that does not work, try clicking the Passive FTP checkbox.

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Posted on the from Myron A.
J. Hale
J. Hale
User
Author

I finally connected with my Hosting Company Help & we fiddled with the username & pw ... finally got it fixed.  Guess my FTP Account that I had setup started having issues.

Fixed Now!

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Posted on the from J. Hale