Kalpesh

Assuming everything else can access the internet on your PC, could you try disabling or temporarily uninstalling any 3rd party anti-virus, malware, firewall or VPN software?

If we can work out what is causing the problem you should be able to add an exclusion for wx5

ok i check this all and revert back you.

hi,

as per as your suggestion i have uninstall the anit virus software from my symstem and also unblock all the firewall option after that i tried again but the problem remains same. then i also try to uninstall the website x5 16 pro software from my system and clear all the previews and datas, then again i re-install the software but still the problem remain the same, now you say what i do next, it is showing an error from the incomedia server is not getting connected to my software.

Check your internet connection. Try an connection with cable not wireless.

i check the cable, the speed, upload speed, download speed everything is working fine their is some problem with the software of something with the settings i dont know what but feel that, because i am working on net and my all work are getting done fine on net with good speed only while upload the date to the server it is giving an error or getting hang, not getting connect, all such error are giving, i dont know how much more high speed need to upload the data, before 3 days it was working fine now what happen i am not at all getting it, really get frasutrated with this software and really my all work get stuck, really feel to quite this software.... now after this problem.... no one is giving me proper answer of it not the one.com customer they are saying from their side the server is working fine and the contact with anit-virus company support they also total me to uninstall the software i did that also but the problem is same, i also unistall the website x5 software and re-install but the problem remain same at the end not getting connected check several time the setting and everything but now i am not getting it get stuck and my whole business is on this software... and i am really not getting the satisfy answer of my problem.

I have try on 5 different bandwith and this error is showing on all 5 different bandwith, 1 or 2 might be having net problem but i tried 5 different bandwith same problem cant be given in all, i have un-install the anti-virus, unbloack all firewall, also contact with one.com server to check the server from thier side, check the FTP setting many times, also check the data base setting, talk with the anti-virus provider about the same he suggest me to un-install the software did the same but the problem was the same, i also post in the help center i did everything but the problem at the end remain same and i get fed up with this now, please check and let me know that what i can do through my this problem get solve.

i am attaching all the picture of error what i am getting pop-up always

and this are my setting for uploading

Kalpesh, we are running out of suggestions. How is your software configured? Are the software and the projects all local? Sometimes working across a network, via a Nas or thru externally devices can cause issues 

Is there synch software running (eg OneDrive)?

If everything is standard, have you restarted your modem and your PC?

Your original question regarded only the help link, are you now saying you cannot update/upload your website?

Hi Kalpesh,

Since all of the issue you're getting are most surely related to your network, I believe the issue is to be found there.

We've currently received no reports of such an issue with the network functionalities, which most surely means that something on your end is either blocking the software from connection to the outside network probably, or perhas your Internet connection has some kind of limit we're unaware of.

Would it be possible for you to test this on a different pc or on a different internet connection?

Please do so, and let me know the result

Thank you

Stefano

Maybe an IDEA to check  the ethernet card drivers on your pc? is everything updated?

It realy looks like a network speed issu.

Do you own a good payed virus scanner? It can still be a virus that kills your network connection.

Like Stafano say's try a different pc with cable network connection if possible, that's a good call.

Goodluck