Analytics: Cannot connect to database

Author: Robert Swinden

Visited 2544, Followers 1, Shared 0

Tags: admin,analytics,cannot,connect,database,panel,website x5 evolution 16

I can not connect to the admin panel at https://www.mysite.com/admin

After login I get the message Analytics: Cannot connect to database.

Please help with this?

Posted on the 09/26/2018 15:59:33

3 ANSWERS - 1 USEFUL - 1 CORRECT

Stefano G.

Incomedia

Hi Robert.

Can you login successfully with the credentials given though? If it is so, most probably you've inserted the wrong Database data into the software, and this is the reason why the connection to the Database cannot be done correctly.

Please consult your hosting's support as well, and double check all the Database data in order to make sure that it is 100% correct.

Should it still not work after, get back to me here with what the support reported to you so that we might investigate further

Keep me posted

Thank you

Stefano

Posted on the 09/28/2018 12:33:14 from Stefano G.

Robert Swinden

User
Author

Thank you,

I restalled the database from scratch, and is now working just fine.

Posted on the 10/13/2018 13:48:49 from Robert Swinden

Axel

User

Hey Robert,

Here https://wsx5.afsoftware.fr/viewforum.php?f=110 you will find a nice tool tool and documentation to help you to test database connectivity.

Sometimes very useful to be sure of ISP parameters databsae to establsih a good connection with WSX5

Hope this help

Regards

https://wsx5.afsoftware.fr

Posted on the 10/13/2018 14:45:03 from Axel