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Kim Hansen
Kim Hansen
User

Version 14 & 15 disappeared ??  en

Author: Kim Hansen
Visited 1781, Followers 1, Shared 0  

Under my download section, versions 14 and 15 suddenly disappeared, what's the result of that?
Please re-establish my version 14 and 15

Best Regards
Kim

Posted on the
9 ANSWERS - 2 USEFUL - 1 CORRECT
Wayne B.
Wayne B.
User

Mine too! Can Incomedia explain please?

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Posted on the from Wayne B.
JJ. JUAG
JJ. JUAG
User

+1

We asked this question to incomedia about a week ago and received the answer that the developers are making an effort. This is probably due to the introduction of UpdateProtection. We are waiting for news from the developers of Incomedia.

JJ.

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Posted on the from JJ. JUAG
Incomedia
Elisa B.
Incomedia

Hi Kim, 

I confirm the issue has been reported. 

I will keep you informed. Thanks!

Kind regards.

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Posted on the from Elisa B.
Hubertus W.
Hubertus W.
User

Hi Wayne,

Mine also. I have asked, but the answer did not solve the problem in any way.

I am looking for the licence, I have payed, but I can´t find it in the list in any way.

So please, dear Elisa B., where ever you are. Please let us know how to solve this problem.

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Posted on the from Hubertus W.
Incomedia
Elisa B.
Incomedia

Hi guys, 

thank you all for your patience. We sent you an e-mail with the download link of version 14 and 16 of WebSite X5, so you can download these versions again. 

Thanks! Kind regards.

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Posted on the from Elisa B.
Kim Hansen
Kim Hansen
User
Author

Thank you, I assume you are mean 14 and 15, will they come up under our download section again later?

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Posted on the from Kim Hansen
Incomedia
Elisa B.
Incomedia

Hi Kim, 

yes, sorry, I mean 14 and 16. I confirm that as soon as the issue will be fixed they will show up again in the download section of your account. 

I wish you a lovely day.

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Posted on the from Elisa B.
Myron A.
Myron A.
User

This should be a VERY simple fix.

Why is it taking so long?

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Posted on the from Myron A.
Kim Hansen
Kim Hansen
User
Author

Then my versions 14 & 15 are back in my download section again.

Thank you.
Kim

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Posted on the from Kim Hansen