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Jaroslav C.
Jaroslav C.
User

Preview NOT WORK  en

Author: Jaroslav C.
Visited 2074, Followers 1, Shared 0  

Hi all,

WebSite X5 (v.16) - The preview of the sites, blocks in editor, text editors... doesnt work. The text blocks are clear (cant write in to the them now). This is happening in all projects.

Can someone help me please?

Posted on the
6 ANSWERS - 2 USEFUL - 1 CORRECT
Axel  
Axel  
User

Hello Jaroslav.

2 suggestions:

- Try to recreate the complete preview by pressing CTRL + preview buton in same time.

- Close WSX5. Delete all contents into preview directory. Restart WSX5. The preview directory will be regenerate

Hope this helps

Regards

htpps://wsx5.afsoftware.fr

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Posted on the from Axel  
Jaroslav C.
Jaroslav C.
User
Author

Hi,

Thanks for help, but this stil not working :(

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Posted on the from Jaroslav C.
Giuseppe Guida
Giuseppe Guida
User

did you use the QR CODE function before the problem occurred?

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Posted on the from Giuseppe Guida
Jaroslav C.
Jaroslav C.
User
Author

Think yes! u have right i try it in preview

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Posted on the from Jaroslav C.
Jaroslav C.
Jaroslav C.
User
Author

I use the QR CODE, all previews are down. Know what to do with it?

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Posted on the from Jaroslav C.
Giuseppe Guida
Giuseppe Guida
User

You can read here:

https://helpcenter.websitex5.com/en/post/199755

or here:

https://helpcenter.websitex5.com/en/post/199051

I solved by deleting the config.xml file in this path on your PC:

C:\Users\YourName\AppData\Local\Incomedia\WebSite X5 - Professional

P.S. you must necessarily activate the display of "folders, files and hidden drives" in Windows otherwise the AppData folder indicated in the above path (and consequently all the other folders contained in AppData) you will never see them and "you will not get" to the config.xml file. See screenshots below (on italian PC)...

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Posted on the from Giuseppe Guida