16.3.1 update Problem

Author: Baran A.

Visited 1374, Followers 1, Shared 0

Tags: problem,update,website x5 professional 16

I have received an update from 16.2.1 to 16.3.1

I tried to upgrade 10 times. But I could not do update .

Please check your servers.

I checked , internet connection and other software (for example antivirus software not blocking it).

How can I update ?

Posted on the 10/10/2018 16:44:43

5 ANSWERS - 2 USEFUL

Andre E

Moderator

Try top right next to your name the pulldown, select download.

This gets you the full latest version, then install this.

you work should be save, but a backup of your project in step 5 - export project- is always good to do from time to time. This reminds me, i need to back up as well again.

Thanks

Posted on the 10/10/2018 18:22:46 from Andre E

Stiac Engineering

User

Hi Baran!

I had the same problem with the recent update. I advise you to back up the sites and uninstall the software and then install it again. In my case it worked.

I hope to be helpful!

Let me know if you solve it.

Posted on the 10/10/2018 20:53:41 from Stiac Engineering

Elisa B.

Incomedia

Hi Baran,

please download the latest version of the software from the "Download" section of your Help Center profile, then please try again.

Thank you for letting me know. Have a lovely day.

Posted on the 10/11/2018 10:09:54 from Elisa B.

Baran A.

User
Author

Ok thanks , I will back-up my projects after that dowmload the latest version of WSX5.

Posted on the 10/13/2018 11:58:05 from Baran A.

Andre E

Moderator

Alway's backup program's regurly, especially before an update.

Did it work full download from profile like suggested?

THX

Posted on the 10/13/2018 20:03:17 from Andre E