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J. Dudley
J. Dudley
User

Not an update but another full purchase.....AGAIN  en

Author: J. Dudley
Visited 1080, Followers 1, Shared 0  

I have purchased X5 so many times, having spent hundreds of pounds for what are sometimes small changes.  Unlike every other package I have purchased from other software houses, you dont believe in offering updated versions as a free service but want to grab full retail price for every change you make, and these updates are getting more and more regular. I have purchased 2 x professional upgrades neither of which were cheap and now another £90 + to get yet another update. This should be a crime, having to re-purchase each time you make changes because you didnt get it right the first time.

I cant tell you just how disappointed I am. Especially as I are not running a large company that could probably afford to be ripped off every year like this.

Posted on the
1 ANSWERS
Incomedia
Elisa B.
Incomedia

Hello there,

I can see your point and I am sorry about this.

Still, please consider that we have introduced a service called Update Protection, thanks to which you can receive all new versions for free for 12 months. This will enable you keep your website up-to-date. This service is valid for 12 months. After these period you can decide if you want to extend the service or not, but in any case you will still be able to work with the program.

Please let me know if I can be of further help. Kind regards.

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Posted on the from Elisa B.